CCMS Edustaff / Part-time

TrulyHired; Sterling Heights (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

Utica Community Schools in Michigan is seeking a part-time Control Center Monitoring Technician to oversee 43 district facilities from the centralized Control Center, including fire panels, HVAC systems, power, and security cameras.

You will liaise with public safety and external providers, log activities, escalate issues, and ensure compliance with district policies. Shifts vary and may include nights, weekends, and holidays; apply online.

Qualifications

• High school diploma required
• Excellent verbal and written communication skills
• Commitment to high-level customer service
• Ability to use critical thinking in monitoring situations
• Detail oriented and able to stay calm under pressure
• Proficient with computer systems; MS Office preferred
• Good attendance and strong work ethic

Responsibilities

• Monitor 43 district facilities from the district's Control Center
• Contact public safety with clear information during emergencies
• Record issues and ensure policy compliance
• Maintain accurate activity logs
• Escalate issues as needed
• Serve as first point of contact for municipal and external providers
• Handle calls from staff and providers to determine actions
• Collaborate with staff and public safety, municipalities, utilities, and third-party providers
• Transfer event information to ensure day-end continuity
• May fill multiple shifts including nights, weekends and holidays
• Shifts: 7am a0 3pm, 3pm a0 11pm, 11pm a0 7am

Skills

Customer service

Verbal communication

Written communication

Critical thinking

Detail oriented

Calm under pressure

MS Office

Attendance

Work ethic

Education

High School diploma

Tools

Microsoft Office

Job description

Job Description

Control Center Monitoring Technician

Edustaff – Part‑time

Qualifications

• Commitment to high‑level customer service
• Must have excellent verbal and written communication skills
• Professional approach to interactions with district staff, municipal, utility or other workers
• Ability to use critical thinking to respond to monitoring situations
• Detail oriented with ability to work calmly and efficiently under pressure
• Computer skills necessary, Microsoft Office Suite preferred
• Good work ethic, honesty, and integrity
• Good attendance
• High School diploma required

Description

• Monitor 43 district facilities using specialized systems at the district’s centralized Control Center including fire panels, heating and ventilation, electrical power, food service equipment, security cameras, door access and other systems
• Contact public safety personnel with clear and concise information in event of an urgent or emergency situation
• Report all issues and assure compliance with district policies and procedures
• Maintain accurate log of activities and interactions
• Escalate issues as appropriate and necessary
• Provide first point of contact for municipal and external service providers including public safety
• Handle calls from district staff and external service providers determining appropriate course of action
• Work professionally with district staff, public safety representatives, municipalities, utilities, and third‑party service providers
• Provide appropriate transfer of event and situational information to ensure continuity at end of work day
• May be required to fill multiple shifts including nights, weekends and holidays

Shifts: 7 am – 3 pm, 3 pm – 11 pm, 11 pm – 7 am

Method

Applicants must apply online at https://uticak12.tedk12.com/hire/index.aspx. Please scan and upload your cover letter, resume, transcripts, credentials and letters of recommendation to your online application. Paper applications and emails will not be accepted. Posting expires when the job is filled.

NONDISCRIMINATION

It is the policy of the Utica Community Schools that no person on the basis of race, color, religion, national origin or ancestry, age, sex, marital status or handicap shall be discriminated against, excluded from participation in, denied the benefits of or otherwise be subjected to discrimination by this educational agency. Any persons suspecting a discriminatory practice should contact the Human Resources Department at 11303 Greendale, Sterling Heights, MI 48312 or 586.797.1130.