Facility Control Center Monitor — Part-Time Tech

Auxiliary Services Facility; Sterling Heights (MI); On-site; USD 18,000 - 25,000; Part time

Job summary

Utica Community School District Auxiliary Services Facility in Sterling Heights, MI seeks a part-time Control Center Monitoring Technician (Edustaff) to monitor district facilities and coordinate with public safety and external providers. Shifts include days, evenings and nights, with duties covering incident reporting and log maintenance.

The role emphasizes customer service, professional communication, and the ability to act calmly under pressure while following district procedures.

Qualifications

• Commitment to high-level customer service.
• Excellent verbal and written communication skills.
• Professional approach to interactions with district staff, municipal, utility or other workers.
• Ability to use critical thinking to respond to monitoring situations.
• Detail oriented with ability to work calmly and efficiently under pressure.
• Computer skills necessary, Microsoft Office Suite preferred.
• Good work ethic, honesty, and integrity.
• Good attendance.
• High School diploma required.

Responsibilities

• Monitor 43 district facilities using specialized systems at the district's centralized Control Center including fire panels, heating and ventilation, electrical power, food service equipment, security cameras, door access and other systems.
• Contact public safety personnel with clear and concise information in event of an urgent or emergency situation.
• Report all issues and assure compliance with district policies and procedures.
• Maintain accurate log of activities and interactions.
• Escalate issues as appropriate and necessary.
• Provide first point of contact for municipal and external service providers including public safety.
• Handle calls from district staff and external service providers determining appropriate course of action.
• Work professionally with district staff, public safety representatives, municipalities, utilities, and third-party service providers.
• Provide appropriate transfer of event and situational information to ensure continuity at end of work day.
• May be required to fill multiple shifts including nights, weekends and holidays.

Skills

Customer service

Verbal communication

Written communication

Professionalism

Critical thinking

Attention to detail

Integrity

Attendance

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Utica Community School District Auxiliary Services Facility in Sterling Heights, MI seeks a part-time Control Center Monitoring Technician (Edustaff) to monitor district facilities and coordinate with public safety and external providers. Shifts include days, evenings and nights, with duties covering incident reporting and log maintenance.

The role emphasizes customer service, professional communication, and the ability to act calmly under pressure while following district procedures.