CCDF Intake & Eligibility Clerk

Quapaw Nation Careers; Miami (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

Quapaw Nation Careers seeks a CCDF Intake Clerk to serve as the first point of contact for families applying for child care assistance. You will review and process applications, verify eligibility documentation, and enter data into program databases while maintaining confidentiality and compliance with tribal and federal regulations.

You will support outreach efforts, coordinate with tribal departments, and provide responsive customer service by phone, email, and in person.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in Business, Human Services, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Greet applicants and provide professional, courteous, and culturally sensitive customer service to families seeking CCDF services.
• Explain program eligibility requirements, required documentation, application procedures, and recertification processes.
• Distribute, receive, review, and process CCDF applications and supporting documentation to ensure completeness and accuracy prior to eligibility determination.
• Enter and maintain accurate applicant, household, and case information in the CCDF Child Care Assistance database, Excel spreadsheets, and other required systems.
• Maintain organized and confidential client records in compliance with Tribal policies, federal regulations, and privacy standards.
• Schedule applicant appointments and eligibility interviews as needed.
• Monitor application status and conduct follow‑up activities for incomplete applications, missing documentation, and upcoming eligibility renewals.
• Prepare reports, logs, correspondence, and other program documentation as requested by the Program Director.
• Coordinate with Tribal Enrollment, Employment and Training, and other tribal departments to verify eligibility information and facilitate supportive services for applicants.
• Answer and respond to incoming telephone calls, emails, and general inquiries regarding CCDF services.
• Assist with community outreach, program promotion, educational activities, and special events to increase awareness of CCDF services.
• Maintain working knowledge of CCDF regulations, program policies, and updates issued by the Administration for Children and Families (ACF).
• Comply with all Quapaw Nation Personnel Policies and Procedures.

Skills

MS Office Suite

Data entry

Organizational skills

Customer service

CCDF knowledge

Education

High school diploma

Associate degree preferred

Education/experience combo

Tools

Excel

CCDF database

Job description

Quapaw Nation Careers seeks a CCDF Intake Clerk to serve as the first point of contact for families applying for child care assistance. You will review and process applications, verify eligibility documentation, and enter data into program databases while maintaining confidentiality and compliance with tribal and federal regulations.

You will support outreach efforts, coordinate with tribal departments, and provide responsive customer service by phone, email, and in person.