Senior CCaaS & CRM Architect for AI-Driven Engagement

GAC Solutions; Orlando (FL); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

GAC Solutions located in Orlando, Florida, is looking for an experienced architect with over 10 years of expertise in solution and CRM architecture. The successful candidate will design complex customer engagement ecosystems and provide technical recommendations for various platforms.

This role involves working closely with business stakeholders, translating service needs into architectural options, and creating integration roadmaps. Strong knowledge of platforms like Salesforce and Genesys is essential, along with an understanding of service analytics.

Qualifications

• 10+ years of experience in architecture, solution architecture, CRM architecture, contact center architecture, or digital customer engagement architecture.
• Strong understanding of contact center platforms, CRM platforms, and service analytics.
• Ability to evaluate tradeoffs across multiple customer engagement technologies.

Connaissances

Architecture experience

CRM architecture

Digital customer engagement

Integration patterns

Data flows

Outils

Salesforce

Genesys

ServiceNow

Microsoft Dynamics

Amazon Connect

Description du poste

GAC Solutions located in Orlando, Florida, is looking for an experienced architect with over 10 years of expertise in solution and CRM architecture. The successful candidate will design complex customer engagement ecosystems and provide technical recommendations for various platforms.

This role involves working closely with business stakeholders, translating service needs into architectural options, and creating integration roadmaps. Strong knowledge of platforms like Salesforce and Genesys is essential, along with an understanding of service analytics.