Engineering Manager, Genesys Cloud & CCaaS Platform

504 CGCG-US CG Companies Global-US; San Antonio (TX); On-site; USD 147,000 - 236,000; Full time

Job summary

Capital Group is seeking a Solutions Engineering Manager to lead the engineering, delivery, and evolution of the Contact Center technology platform. You will manage a team of engineers supporting customer experience solutions built on Genesys Cloud and AWS, translating business outcomes into scalable technical solutions.

You will collaborate with Product Management, Enterprise Architecture, Security, and vendors, coaching talent and ensuring reliable delivery across modernization initiatives.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline.
• Proven track record translating business objectives into technical strategies, roadmaps, and measurable outcomes.
• Experience leading complex technology programs, platform modernization, and enterprise integrations.

Responsibilities

• Lead the execution and delivery of Contact Center initiatives, platform enhancements, integrations, and modernization efforts.
• Establish engineering practices, quality standards, and delivery controls for reliability and scalability.
• Provide technical leadership across solution design and implementation with Product Management and Enterprise Architecture.
• Develop engineering talent through coaching, mentoring, performance management, and career development.
• Manage strategic vendor relationships and oversee delivery of third-party solutions and services.
• Drive continuous improvement through automation and modern engineering practices.

Skills

Genesys Cloud CX

AWS

CCaaS

Stakeholder management

Engineering leadership

Mentoring engineers

Education

Bachelor’s degree in CS/Engineering/IS

Job description

Capital Group is seeking a Solutions Engineering Manager to lead the engineering, delivery, and evolution of the Contact Center technology platform. You will manage a team of engineers supporting customer experience solutions built on Genesys Cloud and AWS, translating business outcomes into scalable technical solutions.

You will collaborate with Product Management, Enterprise Architecture, Security, and vendors, coaching talent and ensuring reliable delivery across modernization initiatives.