Cath Lab Patient Concierge II

bhs; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Maternity/Paternity Leave

Paid Time Off

Bereavement Leave

PTO Buyback

PTO Donation

Employee Support Fund

Retirement with Company Match

Job summary

Baptist Health in Lexington is seeking a Guest Services Representative II for the Cath Lab area. This full-time day shift role provides front-desk support, greets visitors, answers calls, and helps families navigate the invasive cardiology services.

You will protect patient confidentiality, assist with escorts to CVOU and post-procedure areas, and relay timely information to families. Strong communication and customer service skills are essential.

Qualifications

• High School Diploma or Equivalent.
• One year of experience.

Responsibilities

• Liaise between families, patients, visitors and invasive cardiology staff.
• Greets and directs visitors and families.
• Answers telephone and provides or relays messages.
• Maintains patient confidentiality.
• Escort patients and families to CVOU.
• Relay updated patient information to families in CVOU, Cath Lab or EP Lab.
• Escort families to consult rooms or CVOU recovery post-procedure.
• Respond promptly to patients, families and visitors' needs.
• Access patient information from hospital computer systems.
• Answer questions and provide general visitation information.
• Locate patients in other hospital areas.
• Knowledge of hospital floor plan and services across departments.
• Know surgery and waiting areas well.
• Refer to Chaplain or Patient Relations as appropriate.

Job description

Baptist Health in Lexington is seeking a Guest Services Representative II for the Cath Lab area. This full-time day shift role provides front-desk support, greets visitors, answers calls, and helps families navigate the invasive cardiology services.

You will protect patient confidentiality, assist with escorts to CVOU and post-procedure areas, and relay timely information to families. Strong communication and customer service skills are essential.