Cardiac Lab Guest Services Rep II: Patient Care Liaison

Baptist Health; Lexington (KY); Vor Ort; USD 14.000 - 18.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision Insurance

Dental Insurance

Pet Insurance

Life Insurance

Short Term Disability

Long Term Disability

Tuition Reimbursement

Maternity Leave

Paternity Leave

Paid Time Off

Bereavement Leave (pets)

PTO Sell Back

Compassionate Leave Sharing (PTO Donor

Employee Support Fund

Retirement with Company Match

Zusammenfassung

Baptist Health in Lexington, KY, is seeking a Guest Services Representative II for the Cath Lab area. This full-time day-shift position supports invasive cardiac services, greets visitors, answers calls, maintains confidentiality, and escorts families through CVOU and post-procedure spaces.

The role emphasizes compassionate care, communication with families, and coordination with cardiology staff in a fast-paced hospital setting. Equal opportunity employer.

Qualifikationen

• High School Diploma or Equivalent required.
• Minimum 1 year of experience.

Aufgaben

• Serves as a liaison between family members, patients, visitors and invasive cardiology staff.
• Greets and directs visitors and families.
• Answers telephone and provides or relays messages.
• Maintains patient confidentiality.
• Assist with escorting patients and families to CVOU.
• Relays updated information to families throughout the entire time the patient is in CVOU, Cath Lab and/or the EP Lab.
• Escorts families to consult rooms to meet with physicians or to the CVOU recovery room, post-procedure.
• Responds promptly to patients, families and visitor's needs.
• Ability to access patient information from the computer.
• Answers questions and give general visitation information.
• Ability to locate patients in other areas of the hospital.
• Knowledge of hospital floor plan and services provided by other areas.
• Knowledge of all surgery and waiting areas.
• Makes referrals as appropriately to Chaplain or Patient Relations.

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Baptist Health in Lexington, KY, is seeking a Guest Services Representative II for the Cath Lab area. This full-time day-shift position supports invasive cardiac services, greets visitors, answers calls, maintains confidentiality, and escorts families through CVOU and post-procedure spaces.

The role emphasizes compassionate care, communication with families, and coordination with cardiology staff in a fast-paced hospital setting. Equal opportunity employer.