Catering Sales Manager - Philadelphia

Live Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Event Sales Manager to identify and solicit new banquet business while managing event planning and customer relationships. The role requires strong communication skills and a collaborative approach to ensure exceptional service and satisfaction for clients during events.

Qualifications

• Minimum 2 years of experience in event management, hotel sales, or catering sales preferred.
• Ability to work collaboratively with hotel service teams.
• Flexible work hours, including evenings, weekends, and holidays.

Responsibilities

• Manage all aspects of event planning, including scheduling and equipment rentals.
• Identify, qualify, and solicit new business to meet revenue goals.
• Deliver exceptional customer service to ensure satisfaction and loyalty.

Skills

Outgoing personality

Strong written and verbal communication skills

Customer focus

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Delphi

Job description

Overview

Why We Need Your Talents

This role involves identifying and soliciting new banquet business, actively pursuing and servicing key existing and targeted accounts, planning meal functions, and working directly with customers on all setup requirements in the function space.

Core Service Standards

CLEAN: Maintain a neat and impeccable appearance and ensure the property looks pristine.

SAFE: Create a worry-free, comfortable environment to make guests feel safe.

FAST: Provide efficient, accurate service that meets time requirements and anticipates guest needs.

FRIENDLY: Greet guests warmly, make eye contact, smile, and use H.E.A.R.T. steps to address concerns. Always thank guests upon departure.

FUN: Collaborate passionately as a team to create an enjoyable experience for both staff and guests.

Where You'll Make an Impact

• Respond promptly to incoming group/catering inquiries within 24 hours.
• Identify, qualify, and solicit new business to meet revenue goals.
• Design and promote creative catering menus and wedding packages.
• Maximize revenue through upselling and creative offerings.
• Understand market trends, competitors, and economic factors to effectively sell against them.
• Close opportunities based on market conditions and property needs using negotiation skills.
• Build and maintain relationships with clients through sales calls, entertainment, FAM trips, and trade shows.
• Deliver exceptional customer service to ensure satisfaction and loyalty before and during events.
• Assist clients by understanding their needs and recommending suitable features and services.
• Manage all aspects of event planning, including scheduling, equipment rentals, AV requirements, tastings, menu development, creating BEOs, invoicing, and decor.
• Accurately post charges, present bills, and report revenue.
• Maintain accurate records of booked business and revenue forecasts.
• Handle group and social event bookings from inquiry to follow-up, including proposals, contracts, and logistics.
• Conduct site tours and pre-con meetings.
• Develop detailed group resumes to communicate requirements to hotel staff.

Skills to Help You Succeed

• Outgoing personality
• Professional appearance and dress
• Ability to work collaboratively with hotel service teams
• Strong written and verbal communication skills
• Proficiency with computer systems and Microsoft Office; Delphi experience preferred
• Ability to work under time constraints and meet deadlines
• Flexible work hours, including evenings, weekends, and holidays
• Approachability, customer focus, interpersonal skills, problem-solving, and technical skills

A Few Must Haves

• High school diploma or equivalent
• Minimum 2 years of experience in event management, hotel sales, or catering sales preferred