Catering Sales Manager

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 70,000 - 98,000; Full time

Job summary

Foxwoods Resort Casino is seeking a Catering Sales Manager to own the client journey from inquiry and contracting to flawless event execution. You will coordinate with Banquets, Culinary, and AV teams to ensure premier service across pre-event, event, and post-event stages.

In this fast-paced environment, you will handle high-profile events, collaborate cross-functionally, and participate in performance-based incentives tied to booking goals and revenue targets.

Qualifications

• High School Diploma or equivalent; plus 2 years of related events management experience.
• Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management.
• Successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates.

Responsibilities

• Manage clients seeking to book catering functions, tribal functions, in-house functions and Special events.
• Prepare all event documentation and coordinate details with Banquets, Culinary, AV and client to ensure consistent, high-level service.
• Ensure top-level service through the pre-event, event and post-event phases of the client’s functions.

Skills

Strong communication skills

Interpersonal skills

Verbal & written communication

Education

High School Diploma or equivalent

Associate’s degree in Hospitality/Hotel/Sports & Entertainment/Restaurant Management

Tools

Microsoft Outlook

Microsoft Word

Delphi

HMS

Cvent

Delphi Diagramming

Job description

Job Overview

Be part of one of North America's premier resort casinos, where you'll own the client journey from initial inquiry and contracting to flawless event execution and lasting relationships. With high-profile events, cross-functional collaboration, and performance-based incentives, this is your opportunity to thrive in a fast-paced, high-reward catering sales environment.

Responsibilities

Under the direction of the Director of Resort Sales, the incumbent will handle clients that seek to book catering functions, tribal functions, in house functions and Special events. Prepares all event documentation and coordinates all details with Banquets, Culinary, AV and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of the client's functions.

Qualifications

• High School Diploma or equivalent as well as 2 years of related experience as a manager or management/oversight of events in one of the following departments: Hotel Group Sales, Catering, Banquets, Convention Services, Front Desk and/or Reservations or an Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management
• o r successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates.
• Prior experience detailing weddings, social events and knowledge of wedding wire is preferred.

Compensation & Benefits

• This position is eligible for quarterly and annual incentive compensation based on the achievement of individual booking goals and overall team revenue targets, as outlined in the current incentive plan.

Working Conditions

Due to the nature of the business, must be able to work flexible hours which includes nights, weekends, and holidays depending on group business demands and event times.

Required Skills

Possesses strong communication skills, verbal and written, along with strong interpersonal skills required to effectively interact with clients, management and other departments to ensure accurate account maintenance and the success of all group details to other departments.

Technical Skills

Must be proficient in Microsoft Outlook and Word and become proficient with department specific computer programs, Delphi, HMS, Cvent and Delphi Diagramming.