CATERING SALES MANAGER

ZAZA HOLDINGS LLC; Austin (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Hotel ZaZa Austin is seeking a Catering Manager to drive catering and event revenue while delivering elevated guest experiences that embody the ZaZa brand. You will partner with Sales, Operations, Culinary, and Banquets to oversee the full catering process from inquiry to flawless execution.

Ideal candidates are organized, relationship-driven professionals with 2–4 years of catering or luxury hospitality sales experience, ready to manage multiple events and exceed client expectations in a

Qualifications

• Minimum 2–4 years of catering or hotel sales experience.
• Proven track record of meeting or exceeding catering sales goals.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to manage multiple events with strong attention to detail.
• Flexibility to work evenings, weekends, and some holidays.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Responsibilities

• Drive catering revenue through prospecting and relationship building.
• Respond to catering inquiries, prepare proposals, and negotiate contracts.
• Plan and coordinate meetings, social events, and corporate functions from booking to execution.
• Collaborate with Culinary, Banquets, and Operations to ensure flawless event execution.
• Serve as main point of contact for clients with personalized service.
• Maintain bookings, forecasts, and revenue records using Delphi/Salesforce or similar systems.
• Lead site tours and client meetings to showcase event spaces and brand experience.
• Develop relationships with repeat clients and vendors.
• Monitor event details including menus, room setups and billing; conduct post-event follow-up.
• Participate in departmental strategy meetings to enhance offerings.

Skills

Relationship building

Negotiation

Sales-driven

Event planning

Customer service

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Delphi

Salesforce

Job description

About Hotel ZaZa:Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.Position Overview:The Catering Manager at Hotel ZaZa Austin is a dynamic, results‑driven leader responsible for generating catering and event revenue while delivering elevated, personalized guest experiences that reflect the ZaZa brand. This role collaborates closely with Sales, Operations, Culinary, and Banquets to successfully manage the entire catering process—from initial inquiry through flawless execution. The ideal candidate thrives in a fast‑paced environment, is highly organized, relationship‑focused, and passionate about exceeding client expectations.Key Responsibilities:Drive catering revenue through proactive prospecting, relationship building, and strategic account management.Manage and respond to catering inquiries, prepare proposals, and negotiate contracts in alignment with revenue goals.Plan and coordinate meetings, social events, corporate functions, and special activations from booking through execution.Collaborate with Culinary, Banquets, and Operations to ensure seamless event execution and exceptional guest satisfaction.Serve as the primary point of contact for clients, offering personalized service and creative solutions tailored to each event.Maintain accurate records of bookings, forecasts, and revenue using Delphi/Salesforce or other property sales systems.Consistently meet or exceed assigned monthly, quarterly, and annual catering sales goals.Conduct site tours and client meetings, showcasing Hotel ZaZa’s event spaces, amenities, and brand experience.Develop and maintain strong relationships with repeat clients, preferred vendors, and local community partners.Monitor event details including menus, room setups, billing accuracy, and post‑event follow‑up.Participate in departmental strategy meetings and contribute ideas to enhance catering offerings and guest experiences.Ensure compliance with company policies, brand standards, and service expectations.Qualifications:Minimum of 2–4 years of catering or hotel sales experience, preferably in a luxury or lifestyle hospitality environment.Proven track record of meeting or exceeding catering sales goals.Strong interpersonal, communication, and negotiation skills.Ability to manage multiple events and priorities while maintaining exceptional attention to detail.High level of professionalism with a passion for service and hospitality.Proficiency in sales and event management systems (Delphi experience preferred).Flexible schedule, including availability to work evenings, weekends, and select holidays as business demands require.Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).Ability to thrive in a fast‑paced, deadline‑driven environment.Why Join Hotel ZaZa?At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.