Catering Sales Manager

Hotel ZaZa; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

PTO & 401K

Health benefits

Onsite parking

Career growth

Impact on events

Job summary

Hotel ZaZa Austin seeks a Catering Manager to drive catering revenue and deliver elevated, personalized guest experiences reflecting the ZaZa brand. You’ll collaborate with Sales, Operations, Culinary, and Banquets to manage the full catering process from inquiry to execution.

The ideal candidate has 2–4 years in catering/hotel sales, strong interpersonal and negotiation skills, and a proven track record of meeting sales goals in a luxury environment. Evening/weekend availability is required.

Qualifications

• Minimum 2–4 years of catering or hotel sales experience.
• Bachelor’s degree preferred (or equivalent experience).
• Proficiency in sales and event management systems (Delphi experience preferred).
• Flexible schedule including evenings, weekends, and select holidays.

Responsibilities

• Drive catering revenue through proactive prospecting, relationship building, and strategic account management.
• Respond to catering inquiries, prepare proposals, and negotiate contracts.
• Plan and coordinate meetings, social events, corporate functions, and special activations from booking through execution.
• Collaborate with Culinary, Banquets, and Operations for seamless execution and guest satisfaction.
• Serve as primary contact for clients with personalized service and creative solutions.
• Maintain records of bookings, forecasts, and revenue using Delphi/Salesforce or other systems.
• Meet or exceed monthly, quarterly, and annual catering sales goals.
• Conduct site tours and client meetings to showcase event spaces and brand experience.
• Develop relationships with repeat clients, vendors, and local community partners.
• Monitor event details including menus, room setups, billing accuracy, and post-event follow up.
• Participate in departmental strategy meetings to enhance catering offerings.

Skills

Relationship building

Negotiation skills

Event management

Organizational skills

Communication skills

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Delphi

Salesforce

Job description

Experience Required:Minimum 2-4 years of catering or hotel sales experience, preferably in a luxury or lifestyle.

About Hotel ZaZa:

Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.

Position Overview:

The Catering Manager at Hotel ZaZa Austin is a dynamic, results driven leader responsible for generating catering and event revenue while delivering elevated, personalized guest experiences that reflect the ZaZa brand. This role collaborates closely with Sales, Operations, Culinary, and Banquets to successfully manage the entire catering process—from initial inquiry through flawless execution. The ideal candidate thrives in a fast paced environment, is highly organized, relationship focused, and passionate about exceeding client expectations.

Key Responsibilities:

• Drive catering revenue through proactive prospecting, relationship building, and strategic account management.
• Manage and respond to catering inquiries, prepare proposals, and negotiate contracts in alignment with revenue goals.
• Plan and coordinate meetings, social events, corporate functions, and special activations from booking through execution.
• Collaborate with Culinary, Banquets, and Operations to ensure seamless event execution and exceptional guest satisfaction.
• Serve as the primary point of contact for clients, offering personalized service and creative solutions tailored to each event.
• Maintain accurate records of bookings, forecasts, and revenue using Delphi/Salesforce or other property sales systems.
• Consistently meet or exceed assigned monthly, quarterly, and annual catering sales goals.
• Conduct site tours and client meetings, showcasing Hotel ZaZa’s event spaces, amenities, and brand experience.
• Develop and maintain strong relationships with repeat clients, preferred vendors, and local community partners.
• Monitor event details including menus, room setups, billing accuracy, and post event follow up.
• Participate in departmental strategy meetings and contribute ideas to enhance catering offerings and guest experiences.
• Ensure compliance with company policies, brand standards, and service expectations.

Qualifications:

• Minimum of 2–4 years of catering or hotel sales experience, preferably in a luxury or lifestyle hospitality environment.
• Proven track record of meeting or exceeding catering sales goals.
• Strong interpersonal, communication, and negotiation skills.
• Ability to manage multiple events and priorities while maintaining exceptional attention to detail.
• High level of professionalism with a passion for service and hospitality.
• Proficiency in sales and event management systems (Delphi experience preferred).
• Flexible schedule, including availability to work evenings, weekends, and select holidays as business demands require.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).
• Ability to thrive in a fast paced, deadline driven environment.

Why Join Hotel ZaZa?

At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.

What We Offer

• Competitive salary+ a generous Bonus plan
• PTO, 401K and Health Benefits
• Free onsite parking
• Opportunities for advancement within a growing hospitality team
• The chance to make a direct impact on guest experience and event success

No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.

Must be authorized to work in the United States