Catering Sales Coordinator, Dining

001 University of Rochester; United States; Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

The University of Rochester is seeking a Catering Manager to lead planning and execution of catering services at 735 Library Rd, Rochester, NY 14627. You will coordinate menus, orders, staffing, and vendor relations for events, ensuring a high standard of service and timely delivery.

Ideal candidates have 4+ years in catering/retail leadership, strong organizational and communication skills, knowledge of food safety, and the ability to work evenings and weekends as events require.

Qualifications

• High School diploma or equivalent required; Associate degree preferred.
• 4 years catering/retail management experience or equivalent.
• ServSafe certification within 12 months of hire.

Responsabilités

• Assists customers with menu planning, ordering, and execution of catering events.
• Resolves customer service complaints, inventory, or cooking problems.
• Collaborates with chef, cook, and others to create menus, order supplies, and ensure timeliness to service.
• Builds and maintains positive relationships with clients, vendors, and serving staff.
• Oversees all catering operations, including inventory, budget, equipment, reporting, and special events.

Connaissances

Organization skills

Communication

Customer service

Food safety knowledge

Staffing management

Formation

High School diploma or equivalent

Associate's degree in hospitality or related field (preferred)

Outils

Catering management software

Description du poste

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 735 Library Rd, Rochester, New York, United States of America, 14627 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 200813 Meliora Dining/UR Hospitality Services Work Shift: UR - Rotating (United States of America) Range: UR URG 105 H Compensation Range: $20.34 - $28.51 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

• Assists customers with menu planning, ordering, and execution of catering events.
• Resolves customer service complaints, inventory, or cooking problems.
• Collaborates with chef, cook, and others to create menus, order supplies, and ensure timeliness to service.
• Builds and maintains positive relationships with clients, vendors, and serving staff.
• Oversees all catering operations, including inventory, budget, equipment, reporting, and special events.

ESSENTIAL FUNCTIONS

• Assists customers with menu planning, ordering, and execution of catering events.
• Attends and monitors large events.
• Works with management team to ensure proper staffing for all catering events.
• Follows up with customers to obtain feedback for continual improvement.
• Works to grow catering business by expanding menu and service and working with areas to gain business.
• Prepares catering task reports for management team based on ordered catering events.
• Works with vendors and purchasing manager to ensure food and supplies are ordered in appropriate quantities to meet established needs.
• Manages food link and bulk ordering system by setting up new food link and bulk ordering customers with ordering platform.
• Regularly manages orders and works with storeroom team to get orders out on time.
• Ensures that courier is ordered as needed.
• Reconciles all bulk and food link invoices monthly.
• Inventories and orders catering supplies and maintains the established budget of catering department including staffing and supply expenses and revenue.
• Leads weekly catering meeting with management to communicate events and needs.
• Completes monthly reports for catering, food link, bulk orders, and presents to retail manager with action plans.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 4 years of catering/retail management experience required
• Associate's degree in hospitality, business management or related field preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Organization skills, strong communication skills, excellent customer service skills, and the ability to manage a large foodservice operation required
• Knowledge of food safety regulations and catering best practices required
• Ability to work flexible hours, including evening and weekends, based on event schedules required
• Proficiency with catering management software preferred

LICENSES AND CERTIFICATIONS

• ServSafe Certification within 12 months of hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.