Catering Operations Associate: Guest Experience & Logistics

BI-RITE MANAGEMENT SERVICES, INC; San Francisco (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Holiday Pay

401(k) retirement plan with employer 4

Paid training, field trips and volunt…

A satisfying meal with your shift

Employee Assistance Programs

Free 18 Reasons Cooking Classes

Job summary

Bi-Rite Catering + Commissary Kitchen in San Francisco seeks a Catering Service + Operations Associate to create memorable catering experiences, delivering outstanding hospitality and coordinating the smooth operation of our catering business.

You will support sales, packaging, deliveries, and collaboration with Kitchen and Catering teams, while meeting financial goals, maintaining quality, and upholding Bi‑Rite values.

Qualifications

• Required 18 years of age or older.
• 1+ years experience in sales, customer service, hospitality or similar.
• Familiarity with MS Outlook, Word, Excel, ability to learn new technologies.
• ServSafe Certification, California Food Handler card is required within 30 days post-hire.
• Fluency in the English language, spoken and written.

Responsibilities

• Provide sales and customer service for guest’s catering orders through phone, email, and web.
• Ensure orders are prepared, packed and delivered according to guest’s specifications, including quality and quantity of products, presentation and packaging, signage, delivery, issue resolution, invoices and payment.
• Coordinates packing and delivery of catering orders through Bi‑Rite approved drivers or courier service.
• Provides a great guest hospitality with knowledge of current catering offerings through creating food and catering quotes, menu creations, along with promotion of sales.
• Ensures invoices and payments are handled according to Bi‑Rite’s contracts and terms and processes payments in a timely manner.
• Assists in the successful running of the catering operations, working directly with the Kitchen and Catering teams to execute department priorities. Incudes supporting the warehouse and delivery team as needed.

Skills

Sales & Customer Service

Hospitality

English Fluency

Tools

MS Outlook

MS Word

Excel

Job description

Bi-Rite Catering + Commissary Kitchen in San Francisco seeks a Catering Service + Operations Associate to create memorable catering experiences, delivering outstanding hospitality and coordinating the smooth operation of our catering business.

You will support sales, packaging, deliveries, and collaboration with Kitchen and Catering teams, while meeting financial goals, maintaining quality, and upholding Bi‑Rite values.