Catering Operations & Guest Experience Specialist

Bi-Rite Market; California (MO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Discount on purchases

Medical, dental and vision insurance

Paid Time Off

Holiday Pay

401(k) with match

Paid training

Career advancement

Meal with shift

Pre-tax commuter benefits

Employee assistance

Cooking classes

Job summary

Bi-Rite Market is hiring a Catering Service + Operations Associate to create inspiring catering experiences for guests. You will provide outstanding hospitality, handle orders, quotes, and promotions, and work with kitchen and delivery teams to meet goals.

The role requires flexibility for early mornings, evenings, weekends, and holidays, with a starting wage of $21.50/hour. Bi-Rite offers a comprehensive benefits package and growth opportunities.

Qualifications

• Must be 18+ years old.
• 1+ year experience in sales, customer service or hospitality.
• Familiarity with MS Outlook, Word and Excel; ability to learn new technologies.
• Fluency in English (spoken and written).
• California Food Handler card required within 30 days post-hire (Bi-Rite provides training).

Responsibilities

• Provide sales and customer service for guest catering orders via phone, email, and web.
• Ensure orders are prepared, packed and delivered per guest specs, including packaging and invoicing.
• Coordinate packing and delivery through Bi-Rite drivers or courier service.
• Create food and catering quotes, menu ideas, and promote sales.
• Process invoices and payments per contract terms; ensure timely payments.
• Support catering operations with Kitchen and Catering teams; assist warehouse and delivery as needed.

Skills

Customer service

Hospitality

Communication

Punctuality

Education

ServSafe Certification

California Food Handler Card

Tools

MS Outlook

MS Word

MS Excel

Job description

Bi-Rite Market is hiring a Catering Service + Operations Associate to create inspiring catering experiences for guests. You will provide outstanding hospitality, handle orders, quotes, and promotions, and work with kitchen and delivery teams to meet goals.

The role requires flexibility for early mornings, evenings, weekends, and holidays, with a starting wage of $21.50/hour. Bi-Rite offers a comprehensive benefits package and growth opportunities.