Catering Service & Operations Associate

Bi-Rite Family of Businesses; San Francisco (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Discount 40%

Insurance

Paid Time Off

Holiday Pay

401(k) with match

Training

Career advancement

Meal during shift

Commuter benefits

EAP

Cooking classes

Job summary

Bi-Rite Family of Businesses in San Francisco is seeking a Catering Service + Operations Associate to deliver inspiring catering experiences and outstanding hospitality. You will manage guest orders, ensure timely preparation and delivery, and support kitchen and catering teams to meet department priorities.

The role requires early mornings, evenings, weekends, and holidays, plus strong communication. Bi-Rite provides a comprehensive benefits package, discounts, PTO, a 401(k) plan with matching,

Qualifications

• 1+ years experience in sales, customer service, hospitality or similar.
• Familiarity with MS Outlook, Word, Excel; ability to learn new technologies.
• ServSafe Certification and California Food Handler Card within 30 days post-hire.

Responsibilities

• Provide sales and customer service for guest’s catering orders through phone, email, and web.
• Ensure orders are prepared, packed and delivered according to guest’s specifications, including quality and quantity of products, presentation and packaging.
• Coordinates packing and delivery of catering orders through Bi-Rite approved drivers or courier service.
• Provide catering quotes and menus to promote sales.
• Ensure invoices and payments are handled according to Bi-Rite contracts and processes.

Skills

Sales experience

Customer service

Hospitality experience

Education

ServSafe Certification

California Food Handler Card

Tools

MS Outlook

MS Word

Excel

Job description

Catering Service + Operations Associate

Starting Wage: $21.50/hour

Bi-Rite Catering + Commissary Kitchen, 1970 Innes Ave., San Francisco, CA 94124

Ability to work early mornings, evenings, weekends, and holidays

Join us in Creating Community Through Food®!

PERKS

Our unique staff culture and generous benefits package sets us apart from other businesses.

• 40% discount on purchases (20% on alcohol + catering)
• Medical, dental and vision insurance
• Paid Time Off
• Holiday Pay
• 401(k) retirement plan with employer match (4%) and profit sharing
• Paid training, field trips and volunteerism
• Career advancement opportunities
• A satisfying meal with your shift
• Pre-tax commuter benefits
• Employee Assistance Programs
• Free 18 Reasons Cooking Classes

OPPORTUNITY

The Catering Service + Operations Associate is responsible for creating an inspiring catering experience for our guests. They give outstanding hospitality by meeting and exceeding our guests’ expectations and providing excellent internal hospitality to the team. Their responsibilities include assisting in the smooth and seamless operations of all aspects of the catering business, reaching financial goals, upholding product quality and consistency standards, mitigating waste, maintaining equipment and facilities, and safely handling all of our products and equipment. They are part of a cohesive Bi-Rite team that supports the Bi-Rite Missions, Vision, and Community Values.

Responsibilities

• Provide sales and customer service for guest’s catering orders through phone, email, and web.
• Ensure orders are prepared, packed and delivered according to guest’s specifications, including quality and quantity of products, presentation and packaging, signage, delivery, issue resolution, invoices and payment.
• Coordinates packing and delivery of catering orders through Bi-Rite approved drivers or courier service.
• Provides a great guest hospitality with knowledge of current catering offerings through creating food and catering quotes, menu creations, along with promotion of sales.
• Ensures invoices and payments are handled according to Bi-Rite’s contracts and terms and processes payments in a timely manner.
• Assists in the successful running of the catering operations, working directly with the Kitchen and Catering teams to execute department priorities. Incudes supporting the warehouse and delivery team as needed.

SUCCESS IN THIS ROLE

• Committed to Bi-Rite's mission to Creating Community Through Food ® and values of Lead with Love, Pursue with Passion, and Act with Integrity.
• Genuinely finds interest in learning about and sharing Good Food.
• Demonstrated ability to deliver great internal and external hospitality: identifying what others need, getting it for them and taking the extra steps to ensure they have a positive experience.
• Able to work independently; possesses effective prioritization and time management skills.
• Demonstrated ability to follow directions and procedures, and accurately completes assigned tasks in a timely manner.
• Approaches new situations and people with openness, curiosity, and humility; treats others with dignity and respect.
• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Energetic, works with a sense of urgency and adapts to the needs of the business.
• Embraces change and proposes more effective ways of working.
• Ability to fulfill the physical requirements of the role with or without accommodations.
• Ability to communicate in a concise, clear, and productive manner; seeks to understand others through active listening.
• Ability to effectively collaborate with others to complete tasks and achieve shared goals.
• Fluency in the English language, spoken and written.
• Ability to work a flexible schedule including evenings, weekends, and holidays, as needed.
• Committed to punctuality and exemplary attendance.

Qualifications

• Required 18 years of age or older.
• 1+ years experience in sales, customer service, hospitality or similar.
• Familiarity with MS Outlook, Word, Excel, ability to learn new technologies.
• ServSafe Certification, California Food Handler card is required within 30 days post-hire. Bi-Rite provides on-site paid training and certification.
• Fluency in the English language, spoken and written.

About Bi-rite

The Bi-Rite Family of Businesses has been a San Francisco institution for more than 80 years. Today, the company includes three neighborhood Markets (on 18th Street, Divisadero and Polk), a world-renowned Creamery, and our creative Catering and Commissary Kitchen. We believe food does more than nourish, it brings people together. As a Certified B Corporation, ranked in the top 5% for the world for our community impact, it’s our responsibility to build meaningful relationships with each part of our extended family: the food we make and sell connects our staff, our guests, our producers, and the environment. Named one of Forbes 25 Best Small Companies in America, our team is comprised of entrepreneurs, dreamers, doers, artists, activists, and, of course, food lovers!

Hiring staff with a diversity of backgrounds, identities and perspectives makes our company and culture stronger. If you share our values and enthusiasm for Creating Community Through Food, we encourage you to apply even if your experience doesn't perfectly align with every qualification.

If you’re a people person with a passion for heartfelt hospitality, we invite you to join us on our mission of Creating Community Through Food®!

Bi-Rite Management Services, LLC is an Equal Opportunity Employer