Catering Lead

Corner Bakery; Plano (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Catering Lead to oversee catering operations and ensure exceptional service. In this dynamic role, you'll manage order taking, food preparation, and delivery logistics while supervising a team to maintain high standards of cleanliness and organization. Your strong communication skills will be key as you interact with customers and coordinate catering initiatives. This is a fantastic opportunity to contribute to a thriving environment in the food and restaurant industry, where your leadership will directly impact guest satisfaction and operational success.

Qualifications

• High School diploma or equivalent, or in the process of completing it.
• Ability to complete CBC driver training and maintain a valid driver's license.

Responsibilities

• Supervises catering operations and manages food preparation.
• Handles customer orders and resolves guest concerns.
• Coordinates deliveries and maintains cleanliness in the catering department.

Skills

Customer Service

Communication Skills

Basic Math Skills

MS Office Proficiency

POS Systems

Education

High School Diploma or Equivalent

Tools

POS Systems

MS Office

Job description

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Description

The Catering Lead supervises total catering operations in one unit. This position includes duties such as catering order taking, driver scheduling, catering production and preparation, general cleanliness, and organization of the Catering Department. The Catering Lead works with outside customers and directly communicates with guests daily. Additionally, the role involves supervising the preparation, presentation, and service of food, interacting with catering and retail employees, as well as restaurant managers.

Job Tasks And Responsibilities

1. Accepts and modifies orders over the phone using POS.
2. Enters online orders into POS.
3. Resolves guest concerns with manager approval.
4. Assigns deliveries to catering employees.
5. Begins and completes baking/food preparation.
6. Assembles catering food in baskets, trays, and bowls.
7. Makes deliveries by vehicle and/or foot.
8. Responsible for breakfast and lunch preparation.
9. Responsible for clean-up duties and trash disposal.
10. Distributes catering tips daily.
11. Executes Catering Sales Initiatives, including customer callbacks, menu drops, community event coordination, food tastings, and sales lead identification.
12. Performs secondary functions like expo duties, cashiering, dishwashing, and line cooking.
13. Maintains FOH displays and condiment stations.
14. Checks bathrooms and bussing tables.
15. Prepares food to specifications and order requests.
16. Maintains accurate cash flow and financial transaction integrity.
17. Prepares and organizes food for delivery to guests.

Requirements

• High School diploma or equivalent, or in the process of completing it.
• Ability to complete CBC driver training, pass MVR, and maintain a valid driver’s license with insurance.
• State Foodhandler card/ServSafe certification as applicable.
• Preferably at least 3 months of guest service experience, in restaurant or retail environments.
• Proficiency in MS Office and POS systems.
• Strong guest service and communication skills.
• Ability to read, write, and speak English.
• Basic math skills (addition, subtraction, multiplication, division).

Additional Info

We are an Equal Opportunity / E-Verify Employer. We follow all Ban the Box and Fair Chance hiring laws.

Job Details

• Industry: Food & Restaurant
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Restaurants