Catering & Events Manager

Ontario Trillium Foundation; Auburn (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Chick-fil-A is seeking a Catering and Events Manager to lead outside sales, grow the brand, and ensure on-time, high-quality deliveries. You will extend the 2nd Mile Service beyond the restaurant walls and model hospitality for the team.

The role requires strong leadership, planning, and coaching; you will build a high-performing events team, align with the Operator's vision for catering, and deliver world-class service that delights guests and supports business growth.

Qualifications

• Ability to work minimum of 30 hours per week with flexible availability.
• Plan weekly commitment of at least two hours for planning and coordination.
• Demonstrated leadership and coaching abilities to develop the team.
• Commitment to hospitality and world-class service for guests.

Responsibilities

• Serve as subject matter expert for catering and events.
• Create clarity on the Operator’s vision for catering.
• Identify and implement signature service offerings outside the restaurant that go the 2nd Mile.
• Model hospitality with Team Members and guests.
• Celebrate Team Member successes in delivering hospitality and excellent service.
• Provide input on selection, orientation, scheduling and training of catering and events staff.
• Partner with Training and Operations leaders to ensure staff are trained on service requirements for taking orders and executing deliveries.
• Review catering processes with Operator and Leadership Team.
• Measure CEM and CARES performance to identify opportunities for improvement and share with the team.
• Develop team members in creating emotional connections.
• Activate the Create Raving Fans Strategy.
• Oversee Mobile and Online Ordering.

Skills

Leadership

Communication skills

Team management

Planning

Coaching

Customer focus

Strategic thinking

Problem solving

Job description

Catering and Events Manager Scorecard

Why does this position exist?

A Catering and Events Manager is a restaurant leader who is responsible for building outside sales and building the brand. They build the brand by growing outside sales and protect the brand by ensuring that all deliveries are accurate, on time, and to our quality levels. They are the extension of 2nd Mile Service and The Recipe for Service outside the walls of the restaurant.

Competencies

What specific behaviors should a person in this position have in order to achieve both

SUCCESS and the ORGANIZATIONAL IMPERATIVES?

The Catering and Events Manager should:

• Work a minimum of thirty hours per week, flexibility in availability preferred
• Allocate at least two hours per week to planning
• Combine critical thinking and practical leadership to create a culture of innovation
• Be excellent in coaching team members
• Embrace the positive power of confrontation
• Commit to personal and professional excellence
• Cultivate an environment where serving guests comes first
• Enthusiastically and passionately lead the Catering and Events team
• Be well-versed in all Chick-fil-A procedures
• Embody the Great Leaders Serve model.
• Inspect what they expect.
• Be a contributing part of the high performing Leadership Team
• Possess leadership traits that Chick-fil-A seeks in future Operators.
• Character – aligns with Chick-fil-A values
• Chemistry – relationship builder, coaches others to perform
• Competency – results oriented, systems thinker, quick study
• Servant Leader, team oriented with a passion for people and world class service
• Well organized manager with excellent verbal, written and electronic communications skills

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what

absolute, unique things should this position fulfill that no other does

The Catering Manager is responsible for:

• Serving as a subject matter expert for catering and events
• Creating clarity on the Operator’s vision for catering
• Identifying and implementing signature service offerings outside the restaurant that go the 2nd Mile
• Modeling hospitality with Team Members and guests
• Celebrating Team Member successes in delivering hospitality and excellent service
• Providing input on selection, orientation, scheduling and training of catering and events staff
• Partnering with Training and Operations leaders to ensure Team Members are trained on service requirements for taking orders and executing deliveries
• Reviewing catering processes with Operator and Leadership Team
• Measuring Restaurant CEM and CARES performance to identify area(s) of opportunity for continuous improvement and shares with team.
• Intentionally develop team members in creating emotional connections
• Activating the Create Raving Fans Strategy
• Overseeing Mobile and Online Ordering