Catering & Events Coordinator

Hy-Vee; Council Bluffs (IA); Presencial; USD 18.000 - 30.000; Jornada completa

Descripción de la vacante

Hy-Vee is seeking a Catering Coordinator for the Market Grille to own the full catering experience from initial meetings to detailed orders and cross-department coordination. You will manage events, ensure quality service, and help drive profitability while maintaining high standards of hygiene and customer satisfaction.

The role requires night and weekend shifts and involves engaging customers, managing pricing, and coordinating across kitchen, bakery, and deli teams to deliver memorable events.

Formación

• Provide prompt, friendly customer service and greet customers
• Communicate clearly with customers, team members and vendors
• Compose correspondence and follow guidelines
• Use math for pricing and invoicing
• Lead and motivate a team while maintaining standards

Responsabilidades

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one
• Meet with customers to understand their catering needs, write detailed orders, and coordinate across departments
• Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, and profitability
• Contact businesses and prospective customers to share information about Hy-Vee's catering services and develop contracts for exclusive events
• Determine pricing, prepare customer bills, extend invoices, and oversee department bookkeeping procedures
• Develop and maintain standard catering practices and conduct quality control checks for multi-event catering
• Organize store shows and events such as bridal/holiday shows and coordinate with events staff
• Consult with customers on rentals and equipment purchases with Store Director approval
• Ensure proper temperatures and storage procedures to guarantee product freshness and control shrink
• Provide guidance to department staff and coordinate work during the manager's absence
• Attend department manager meetings and ensure competitive pricing in the market area
• Understand and troubleshoot equipment and ensure maintenance is performed as needed
• Adhere to Hy-Vee policies and store guidelines
• Answer calls and return voicemails promptly and professionally

Conocimientos

Customer service

Communication

Organization

Team leadership

Educación

High school diploma or equivalent

1–3 years related experience

Descripción del empleo

Hy-Vee is seeking a Catering Coordinator for the Market Grille to own the full catering experience from initial meetings to detailed orders and cross-department coordination. You will manage events, ensure quality service, and help drive profitability while maintaining high standards of hygiene and customer satisfaction.

The role requires night and weekend shifts and involves engaging customers, managing pricing, and coordinating across kitchen, bakery, and deli teams to deliver memorable events.