Catering & Events Administrative Coordinator

St. Matthew's House; Naples, Northern (FL, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

St. Matthew's House in Naples, FL seeks a Catering & Administrative Assistant to support Lulu's Kitchen catering operations and daily office functions.

You will be the primary admin contact for inquiries, scheduling, invoicing, reporting, and projects, while collaborating with the Catering Manager and leadership to ensure smooth events and superior customer service. Ideal candidate is organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Associate degree in Business Administration, Hospitality, Event Management, or related field preferred.

Responsibilities

• Respond promptly to catering requests and provide menus, pricing, and event information.
• Maintain catering calendars and event schedules.
• Coordinate logistics for catering events with culinary and operations teams.
• Communicate client needs, event details, dietary restrictions, and special requests to kitchen staff.
• Confirm event details with clients and ensure all orders are accurate and complete.
• Assist with post-event follow-up and customer satisfaction outreach.
• Track catering leads, bookings, revenue, and event performance metrics.
• Maintain catering files, contracts, and customer databases.
• Provide administrative support to the Catering Manager and leadership team.
• Answer and direct incoming phone calls and emails.
• Manage office correspondence and filing systems.
• Prepare reports, spreadsheets, presentations, and other business documents.
• Order and maintain office supplies and administrative inventories.
• Assist with payroll documentation, invoice processing, and expense tracking.
• Coordinate meetings, training sessions, and leadership calendars.
• Assist with data entry and reporting related to sales, catering, inventory, and operational performance.
• Support vendor communication and ordering processes.
• Assist with event planning, community outreach, and special projects.
• Coordinate volunteer schedules and communications when applicable.
• Monitor and maintain administrative processes to improve efficiency.
• Support workforce development, culinary training programs, and other organizational initiatives as needed.
• Deliver exceptional customer service to guests, clients, vendors, and community partners.
• Handle client concerns professionally and elevate issues as appropriate.
• Build positive relationships with catering clients and repeat customers.
• Serve as an ambassador for Lulu's Kitchen within the community.

Skills

Communication

Organization

Attention to detail

Prioritization

Customer service

Problem solving

MS Office

POS/CRM software

Driver's license

Education

High school diploma or equivalent

Associate degree in Business Administration, Hospitality, Event Management or related

Tools

POS system

CRM software

Job description

St. Matthew's House in Naples, FL seeks a Catering & Administrative Assistant to support Lulu's Kitchen catering operations and daily office functions.

You will be the primary admin contact for inquiries, scheduling, invoicing, reporting, and projects, while collaborating with the Catering Manager and leadership to ensure smooth events and superior customer service. Ideal candidate is organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced