FOH Hospitality & Service Specialist

St-Matthews-House-Inc; Naples (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

St. Matthew’s House in Southwest Florida operates Lulu's Kitchen and is seeking a Front-of-House Team Member to deliver exceptional guest service, operate the POS, take orders, and ensure timely, accurate beverage and food delivery.

You will welcome guests, maintain cleanliness, support daily operations, and collaborate with kitchen and front-of-house staff in a fast-paced, hospitality-driven environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant, retail, hospitality, coffee, or customer-service experience preferred.
• Works with confidential information – account numbers

Responsibilities

• Create a welcoming and hospitable environment for all guests.
• Provide friendly, knowledgeable, and attentive customer service.
• Answer guest questions regarding menu items and daily specials.
• Resolve guest concerns professionally and escalated issues to management when necessary.
• Accurately take customer orders using the POS system.
• Process cash, credit card, and electronic payments.
• Monitor and manage incoming orders from kiosks, online orders, and POS to ensure timely preparation and delivery.
• Balance cash drawers and follow cash handling procedures.
• Maintain accuracy when entering orders and processing transactions.
• Assist with opening and closing register procedures.
• Prepare coffee, espresso beverages, tea, and other specialty drinks per recipes.
• Maintain beverage stations, supplies, and equipment.
• Deliver food and beverages to guests in a timely manner.
• Verify order accuracy before serving.
• Communicate effectively with kitchen and front-of-house staff.
• Clear and reset tables efficiently.
• Clean dining areas, beverage stations, counters, and service areas.
• Restock condiments, supplies, utensils, and beverages.
• Maintain a clean, organized, and safe dining environment.
• Assist with opening, closing, and side work duties.
• Assist coworkers during busy periods.
• Participate in daily cleaning and sanitation procedures.
• Follow all company policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

POS system

Teamwork

Hospitality

Education

High school diploma or equivalent

Tools

POS System

Job description

St. Matthew’s House in Southwest Florida operates Lulu's Kitchen and is seeking a Front-of-House Team Member to deliver exceptional guest service, operate the POS, take orders, and ensure timely, accurate beverage and food delivery.

You will welcome guests, maintain cleanliness, support daily operations, and collaborate with kitchen and front-of-house staff in a fast-paced, hospitality-driven environment.