Catering Director — Growth, Service & Events Leader

Chick-fil-A; Victory (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted meals

401K

Sundays off

Health benefits

Scholarship opportunities

Job summary

Chick-fil-A in Georgia is seeking a Catering Director to lead our catering program. You will oversee all aspects of catering operations, including sales growth, order execution, guest relations, and marketing outreach, ensuring our signature service.

Join a positive, people-focused environment where you develop skills and drive results. This role requires strong leadership, organization, and a passion for delivering outstanding customer experiences in a fast-paced setting.

Qualifications

• Proven experience in catering, sales, or hospitality management.
• Strong organizational and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead, motivate, and train a team.
• Must be highly dependable, self-motivated, and detail-oriented.

Responsibilities

• Develop and execute strategies to increase catering sales in the community, including outreach to businesses, schools, churches, and organizations.
• Maintain a database of catering clients and proactively follow up for repeat business.
• Partner with the Operator and marketing team to plan and execute local catering promotions.
• Serve as the primary point of contact for catering clients, ensuring a smooth and professional experience from order to delivery.
• Handle inquiries, quotes, and follow-ups with prompt, friendly, and accurate communication.
• Resolve customer concerns quickly and professionally.
• Oversee catering order accuracy, packaging, and presentation to ensure Chick-fil-A standards are met.
• Coordinate delivery schedules and staffing for on-time execution.
• Manage catering inventory, supplies, and equipment.
• Catering events and trailer
• Train and lead team members in catering procedures and customer service expectations.
• Work closely with kitchen and front-of-house leaders to ensure catering operations run efficiently.
• Foster a culture of excellence, teamwork, and servant leadership.
• Track and report catering sales performance and expenses.
• Identify opportunities to improve profitability through cost control and process improvements.

Skills

Catering management

Sales & marketing

Team leadership

Customer service

Operations planning

Tools

POS systems

Scheduling software

Job description

Chick-fil-A in Georgia is seeking a Catering Director to lead our catering program. You will oversee all aspects of catering operations, including sales growth, order execution, guest relations, and marketing outreach, ensuring our signature service.

Join a positive, people-focused environment where you develop skills and drive results. This role requires strong leadership, organization, and a passion for delivering outstanding customer experiences in a fast-paced setting.