Catering Director

Chick-fil-A Restaurants; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Chick-fil-A The Pyramids is seeking a Catering Director to lead and grow our catering operations in Indianapolis. You will build strong ties with local businesses, schools, churches, and organizations while delivering exceptional guest experiences from inquiry to delivery and follow-up.

As the Catering Director, you will manage orders with the restaurant team, craft marketing materials, pursue partnerships, and ensure every catering customer feels valued.

Qualifications

• Previous customer service, sales, catering, hospitality, or restaurant experience
• Basic computer and organizational skills
• Valid driver's license and reliable transportation

Responsibilities

• Promote Chick-fil-A catering within the local community
• Build and maintain relationships with businesses, schools, churches, offices, and community organizations
• Respond to catering inquiries and assist guests with placing orders
• Follow up with catering leads and previous customers to encourage repeat business
• Help develop creative ideas to increase catering sales
• Coordinate catering orders with the restaurant team to ensure accuracy and quality
• Assist with catering deliveries and special events
• Create and distribute catering marketing materials
• Identify opportunities for catering partnerships and recurring business
• Provide exceptional hospitality and represent the Chick-fil-A brand professionally
• Track catering sales, leads, customer contacts, and follow-up activities
• Help ensure every catering customer feels valued and appreciated

Skills

Customer service

Sales

Event coordination

Communication

Organization

Independent work

Hospitality

Local networking

Job description

Catering Director

Chick-fil-A The Pyramids | 3360 West 86th Street, Indianapolis, IN 46268

Position Overview

Are you outgoing, organized, and passionate about creating exceptional guest experiences? Our Chick-fil-A team is looking for a Catering Director to help grow and manage our catering business while building strong relationships with guests, businesses, schools, churches, community organizations, and local events.

The Catering Director will play an important role in making every catering experience remarkable — from the first customer interaction to successful order delivery and follow-up.

What You’ll Do

• Promote Chick-fil-A catering within the local community
• Build and maintain relationships with businesses, schools, churches, offices, and community organizations
• Respond to catering inquiries and assist guests with placing orders
• Follow up with catering leads and previous customers to encourage repeat business
• Help develop creative ideas to increase catering sales
• Coordinate catering orders with the restaurant team to ensure accuracy and quality
• Assist with catering deliveries and special events
• Create and distribute catering marketing materials
• Identify opportunities for catering partnerships and recurring business
• Provide exceptional hospitality and represent the Chick-fil-A brand professionally
• Track catering sales, leads, customer contacts, and follow-up activities
• Help ensure every catering customer feels valued and appreciated

What We’re Looking For

The ideal candidate is:

• Friendly, energetic, and comfortable talking with new people
• Organized and able to manage multiple catering orders and deadlines
• A strong communicator with excellent customer-service skills
• Comfortable making phone calls, sending emails, and conducting follow-ups
• Self-motivated and able to work independently
• Professional and dependable
• Creative and willing to think outside the box
• Comfortable networking within the local community
• Able to work effectively with a restaurant team
• Passionate about serving others and creating positive guest experiences

Preferred Qualifications

• Previous customer service, sales, catering, hospitality, or restaurant experience
• Basic computer and organizational skills
• Valid driver's license and reliable transportation

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.