Catering Banquet Server

Continental Services; Auburn Hills (MI); On-site; USD 49,950,000 - 67,622,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

At-work dining perks

Flexible schedules

Generous PTO

Total rewards program

Job summary

Continental Services is seeking a Catering Banquet Server to deliver exceptional customer service and a high-quality dining experience at events. You will manage meal setup, guest requirements, and on-site operations while ensuring health and safety standards.

Schedule: Mon–Fri with possible evenings, weekends, or holidays. Strong communication, time management and leadership are essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Management of online catering system to create work orders with regard to meal preparation and delivery and setup.
• Work with, and understand all guest requirements before the event.
• Transport meals and associated items to event and complete set up requirements stated by the guest and company standards.
• Clean up venue after event to ensure no food, plates, beverages or other items remain behind.
• Follow up with guest to insure event was successful for them and their guest.
• Strong organizational and time management skills.
• Decision making skills.
• Ability to manage in a diverse environment with a focus on client and customer services.
• Strong leadership and motivating skills including the ability to build strong relationships with customers and staff.

Responsibilities

• Excellent communication and interpersonal skills.
• Management of online catering system to create work orders with regard to meal preparation and delivery and setup.
• Work with, and understand all guest requirements before the event.
• Transport meals and associated items to event and complete set up requirements stated by the guest and company standards.
• Clean up venue after event to ensure no food, plates, beverages or other items remain behind.
• Follow up with guest to insure event was successful for them and their guest.
• Strong organizational and time management skills.
• Decision making skills.
• Ability to manage in a diverse environment with a focus on client and customer services.
• Strong leadership and motivating skills including the ability to build strong relationships with customers and staff.
• The ability to think quickly, work in stressful circumstances and stay calm in a crisis.
• Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation.
• Flexibility to work with different start and end times according to catering need for the day.
• Some cash handling and supervisory duties.
• General kitchen duties ie: cleaning, stocking, food prep etc.

Skills

Communication skills

Interpersonal skills

Leadership

Time management

Customer service

Food safety knowledge

Tools

POS systems

Microsoft Word & Excel

Job description

Catering Banquet Server

Department: Stellantis Tower Market 700264

Employment Type: Full Time

Location: Stellantis AH

Reporting To: Patrick Frey

Compensation: $20.48 / hour

Description

The Catering Banquet Server is responsible for creating a consistent, quality product and culinary experience, while also providing exceptional customer service, presentation, and a clean and safe eating environment.

Schedule: Monday - Friday.

Key Responsibilities

1. Excellent communication and interpersonal skills
2. Management of online catering system to create work orders with regard to meal preparation and delivery and setup.
3. Work with, and understand all guest requirements before the event.
4. Transport meals and associated items to event and complete set up requirements stated by the guest and company standards.
5. Clean up venue after event to ensure no food, plates, beverages or other items remain behind
6. Follow up with guest to insure event was successful for them and their guest.
7. Strong organizational and time management skills
8. Decision making skills
9. Ability to manage in a diverse environment with a focus on client and customer services
10. Strong leadership and motivating skills including the ability to build strong relationships with customers and staff
11. The ability to think quickly, work in stressful circumstances and stay calm in a crisis
12. Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation
13. Flexibility to work with different start and end times according to catering need for the day. May involve some evenings, weekends or holidays.
14. Some cash handling and supervisory duties.
15. General kitchen duties ie: cleaning, stocking, food prep etc.

Skills, Knowledge and Expertise

1. Ability to manage multiple caterings at a time. Must be independent and possess strong time management skills.
2. Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorbs new information quickly and translates key points into positive outcomes.
3. High energy level; has demonstrated resilience, endurance and persistence throughout career.
4. Can-do attitude; stays positive, even in the face of adversity; sets right tone for others. Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.
5. Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.
6. Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.

Preferred Qualifications

1. 2+ years restaurant experience
2. 3+ years catering experience
3. Excellent customer service and interpersonal skills
4. Organized and capable of multi-tasking with attention to detail
5. Knowledge of Microsoft applications including word and excel
6. High standards of personal hygiene and personal appearances
7. Ability to be on feet for several hours at a time
8. Experience using POS systems preferred
9. Servsafe training preferred

Benefits

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.