Catering Banquet Server

Continental; Auburn Hills (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

401(k) with company match

At-work dining perks

Flexible schedules

Generous PTO

Employee assistance program

Job summary

Continental in Stellantis AH is seeking a Catering Banquet Server to deliver quality service and culinary experience. You will manage event setups, coordinate with guests, and uphold high hygiene standards.

The role schedules Monday through Friday full-time, with potential evenings, weekends, or holidays depending on catering needs. A strong emphasis on customer satisfaction and teamwork guides daily operations.

Qualifications

• 2+ years restaurant experience
• 3+ years catering experience
• Excellent customer service and interpersonal skills
• Organized and capable of multitasking with attention to detail
• Knowledge of Microsoft Word and Excel

Responsibilities

• Manage online catering system to create work orders for meal prep, delivery and setup
• Coordinate with guests to understand requirements prior to events
• Transport meals and set up per guest and company standards
• Clean up venue after events and ensure no items remain
• Follow up with guests to confirm overall satisfaction
• Maintain strong time management and organizational skills
• Operate with leadership and supervise team as needed
• Handle some cash and general kitchen duties

Skills

Communication skills

Time management

Leadership

Crisis management

Customer service

Multitasking

Tools

Microsoft Word

Microsoft Excel

Job description

Department: Stellantis Tower Market 700264

Employment Type: Full Time

Location: Stellantis AH

Reporting To: Patrick Frey

Compensation: $20.48 / hour

Description

The Catering Banquet Server is responsible for creating a consistent, quality product and culinary experience, while also providing exceptional customer service, presentation, and a clean and safe eating environment.

Schedule: Monday - Friday.

Key Responsibilities

• Excellent communication and interpersonal skills
• Management of online catering system to create work orders with regard to meal preparation and delivery and setup.
• Work with, and understand all guest requirements before the event.
• Transport meals and associated items to event and complete set up requirements stated by the guest and company standards.
• Clean up venue after event to ensure no food, plates, beverages or other items remain behind
• Follow up with guest to insure event was successful for them and their guest.
• Strong organizational and time management skills
• Decision making skills
• Ability to manage in a diverse environment with a focus on client and customer services
• Strong leadership and motivating skills including the ability to build strong relationships with customers and staff
• The ability to think quickly, work in stressful circumstances and stay calm in a crisis
• Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation
• Flexibility to work with different start and end times according to catering need for the day. May involve some evenings, weekends or holidays.
• Some cash handling and supervisory duties.
• General kitchen duties ie: cleaning, stocking, food prep etc.

Skills, Knowledge and Expertise

• Ability to manage multiple caterings at a time. Must be independent and possess strong time management skills.
• Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorbs new information quickly and translates key points into positive outcomes.
• High energy level; has demonstrated resilience, endurance and persistence throughout career.
• Can-do attitude; stays positive, even in the face of adversity; sets right tone for others. Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.
• Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.
• Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.

Preferred Qualifications

• 2+ years restaurant experience
• 3+ years catering experience
• Excellent customer service and interpersonal skills
• Organized and capable of multi-tasking with attention to detail
• Knowledge of Microsoft applications including word and excel
• High standards of personal hygiene and personal appearances
• Ability to be on feet for several hours at a time
• Experience using POS systems preferred
• Servsafe training preferred

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.