Category Experience Optimizer — Merch Analytics

HD Supply Management, LLC (USA); Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

HD Supply Management, LLC (USA) is seeking a professional to improve the customer experience through site merchandising, content strategy, and product taxonomy, with a focus on site optimization and experience management within designated categories.

The role analyzes customer behavior, benchmarks competitors, and collaborates with merchandising to identify opportunities, refine taxonomy and search, and deliver data-driven insights through KPI reporting and ad hoc analysis.

Qualifications

• Bachelor's degree in a related field.
• 1+ years of e-commerce or merchandising experience.
• Advanced knowledge of Microsoft Office.
• Basic technical aptitude with web-based tools.

Responsibilities

• Analyzes customer data and behaviors to identify opportunities to enhance the research/buying experience.
• Evaluates data and benchmarks to improve taxonomy, purchase path, data content, search, and post-transaction results.
• Tracks content performance by category and customer type using KPI reporting.
• Supports continuous optimization and ad hoc reporting as required.

Skills

Data analysis

Site merchandising

Content strategy

Product taxonomy

Reporting

Education

BS/BA in related discipline

Tools

Microsoft Office

Web-based tools

Job description

HD Supply Management, LLC (USA) is seeking a professional to improve the customer experience through site merchandising, content strategy, and product taxonomy, with a focus on site optimization and experience management within designated categories.

The role analyzes customer behavior, benchmarks competitors, and collaborates with merchandising to identify opportunities, refine taxonomy and search, and deliver data-driven insights through KPI reporting and ad hoc analysis.