Category Experience Strategist

HD Supply Canada, Inc; Jacksonville (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

HD Supply Canada, Inc in Jacksonville, FL is seeking an Experience Analyst to improve the customer experience by optimizing site merchandising, content strategy, and product taxonomy across assigned categories.

You will analyze customer behavior, benchmark against competition, report opportunities, and support taxonomy, search optimization, and post-transaction performance. A BS/BA and 2–5 years in a related field are typical; MS/MA also acceptable.

Qualifications

• BS/BA in a related discipline is typically required.
• 2–5 years of experience in e-commerce or merchandising, or 2–4 years with an MS/MA.
• Certification is required in some areas.

Responsibilities

• Analyzes customer information and competitive benchmarks to improve the research/buying experience.
• Reports on opportunities to improve taxonomy, purchase paths, and data content.
• Supports site optimization, SEO, and post-transaction performance improvements across categories.
• Performs ad hoc reporting and extracts data from relevant systems.

Skills

E-commerce experience

Merchandising

Data analysis

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Microsoft Office

Web-based tools

Job description

HD Supply Canada, Inc in Jacksonville, FL is seeking an Experience Analyst to improve the customer experience by optimizing site merchandising, content strategy, and product taxonomy across assigned categories.

You will analyze customer behavior, benchmark against competition, report opportunities, and support taxonomy, search optimization, and post-transaction performance. A BS/BA and 2–5 years in a related field are typical; MS/MA also acceptable.