Category Experience Analyst

HD Supply Management, LLC (USA); Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

HD Supply Management, LLC (USA) is seeking a professional to improve the customer experience through site merchandising, content strategy, and product taxonomy, with a focus on site optimization and experience management within designated categories.

The role analyzes customer behavior, benchmarks competitors, and collaborates with merchandising to identify opportunities, refine taxonomy and search, and deliver data-driven insights through KPI reporting and ad hoc analysis.

Qualifications

• Bachelor's degree in a related field.
• 1+ years of e-commerce or merchandising experience.
• Advanced knowledge of Microsoft Office.
• Basic technical aptitude with web-based tools.

Responsibilities

• Analyzes customer data and behaviors to identify opportunities to enhance the research/buying experience.
• Evaluates data and benchmarks to improve taxonomy, purchase path, data content, search, and post-transaction results.
• Tracks content performance by category and customer type using KPI reporting.
• Supports continuous optimization and ad hoc reporting as required.

Skills

Data analysis

Site merchandising

Content strategy

Product taxonomy

Reporting

Education

BS/BA in related discipline

Tools

Microsoft Office

Web-based tools

Job description

Preferred Qualifications

Bachelor's degree in a related field. 1+ years of e-commerce or merchandising experience. Advanced knowledge of Microsoft Office. Basic technical aptitude with web-based tools.

Job Summary

Improves the customer experience through site merchandising, content strategy, and product taxonomy while focusing on site optimization and site experience management within specified merchandising categories.

Major Tasks, Responsibilities, and Key Accountabilities

Analyzes and leverages customer information and behaviors, as well as competitive benchmarking, to identify areas necessary to enhance the customer research/buying experience. Evaluates external data, internal research, site behaviors and post-transaction data and partners with merchandising and other stakeholders to identify and report on the most significant opportunities to improve the customer experience across categories. Identifies opportunities to improve taxonomy, purchase path, data content, search engine optimization and post-transaction results through tactical execution. Tracks content performance on site within category, vertical, and customer type via key performance indicator reporting. Champions continuous optimization and process improvements. Performs ad hoc reporting based on the business needs and extracts the proper data from relevant systems.

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.

We value the diversity of our people.

Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day.

As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.