Catastrophe Property Adjuster •MULTIPLE REMOTE LOCATIONS •

Erie Insurance; Cincinnati (OH); Remote; USD 66,000 - 107,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a work-from-home position in catastrophe operations. This role involves managing property claims and requires strong technical knowledge in damage assessment and claims handling. You will establish immediate contact with policyholders, assess damages, and prepare estimates while ensuring accountability and customer focus. The position offers the opportunity for career growth and a fantastic bonus structure, along with a comprehensive benefits package that includes health coverage, a pension plan, and generous paid time off. Join a diverse and inclusive team where your contributions truly matter.

Benefits

Premier health, dental, and vision benefits

401(k) with up to 4% match

Pension plan

Paid time off

Tuition reimbursement program

Company car with paid gas card

Short- and long-term disability insurance

Adoption assistance

Well-being programs

Paid volunteer hours

Qualifications

• 5 years of claims handling experience, with 2 years in property claims.
• Strong technical knowledge of structural damage repair and valuation techniques.

Responsibilities

• Contact policyholders regarding their loss and assess damages.
• Prepare estimates for damages and document all activities in claim files.
• Supervise independent adjusters and maintain operational readiness.

Skills

Claims Handling

Customer Focus

Decision Quality

Information Management Skills

Structural Damage Repair Knowledge

Education

High School Diploma or Equivalent

Associate in Claims (AIC) Program

Tools

Estimating Software (Symbility)

Job description

Department of Position : Catastrophe Operations Dept

Work from : Home, within ERIE operating footprint

Salary Range : 66,625.00 - $106,427.00

Salary range is for this level and may vary based on actual level of role hired for.

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role, skills, education, training, credentials, location, and experience of an applicant, as well as the level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for community service; and dollar-for-dollar matching of charitable gifts each year.

Position Summary

Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day-to-day property claims.

• This is a work-from-home position, accepting applications within the entire ERIE Operating Footprint, including PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, and KY.
• The majority of responsibilities will require travel within the footprint.
• A company car with paid gas card will be provided.
• Opportunity for a fantastic bonus and career growth with an award-winning company!

Duties and Responsibilities

Establishes immediate contact with policyholders regarding their loss, driving to the site of damage within the assigned territory or as required.

Sets and manages reserves within designated authority.

Identifies and assesses damages, determines liability and total claim value.

Prepares estimates for damages, obtains scope of work and repair costs with contractors or policyholders.

Documents all activities in claim files and submits final reports for closure.

Decides or declines payments, issues checks, and negotiates claims with attorneys when necessary.

Supervises handling of property losses by independent adjusters when needed and advises on claim handling.

Attends industry training to stay current on legal and regulatory developments.

Assists field offices when not on catastrophe duty, bringing claims to conclusion.

Maintains operational readiness of the attached Sprinter Van.

The first five duties are essential to the job, which must be performed to accomplish the role.

Values Diversity

Nimble Learning

Self-Development

Information Management Skills

Customer Focus

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or equivalent required. Five years of claims handling experience, including two years in property claims, required. Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.

Preferred: Completion of Associate in Claims (AIC) program. Proficiency with estimating software (preferably Symbility) or equivalent. Appropriate state license. Valid driver's license and good driving record. Must reside within the assigned territory unless approved for change. Must serve on the Catastrophe Team, which involves frequent travel on short notice for periods exceeding two weeks.

Physical Requirements

Ability to move over 50 lbs with lifting aid; often (20-50%).

Frequent driving (50-80%).

Occasional pushing, pulling, and moving objects with wheels.

Manual data entry and computer use; often (20-50%).

Climbing and accessing heights; moderate (30-40%).