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Personal Lines Casualty Adjuster

Rockingham Insurance

United States

Remote

USD 70,000 - 130,000

Full time

3 days ago

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Job summary

A forward-thinking company is seeking a Human Resources Generalist to efficiently manage personal lines auto claims. This role involves investigating, negotiating, and settling claims while ensuring compliance with regulatory requirements. The ideal candidate will demonstrate strong communication skills and a comprehensive understanding of insurance practices. This position offers the flexibility of remote work, fostering a collaborative environment where your contributions can make a significant impact. Join a team that values initiative and innovation, and help shape a positive customer experience in the insurance industry.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

Minimum 2 years of experience handling auto liability claims required.
Exhibits strong oral and written communication skills.

Responsibilities

Investigate, evaluate, negotiate, and settle Personal Lines auto claims.
Provide superior customer service to policyholders and agents.

Skills

Critical thinking

Time management

Analytical thinking skills

Relationship skills

Oral and written communication

Education

Bachelor's Degree

Tools

Automated technology

Direct message the job poster from Rockingham Insurance

Human Resources Generalist at Rockingham Insurance

POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Affirms or denies coverage of the claim based on the facts and the policy terms and conditions
Determines liability based on claim investigation and jurisdiction
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review
Investigates and evaluates bodily injury claims
Pursues subrogation and/or arbitration when applicable
Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements
Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws
Provide superior customer service to policyholders, agents, and co-workers

OTHER DUTIES:

Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
Performs other duties or special projects as required or as assigned by a supervisor

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices
Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives

QUALIFICATIONS:

Bachelor’s Degree preferred
Minimum 2 years of experience handling auto liability claims required
Exhibits strong oral and written communication skills
Working knowledge and effective utilization of automated technology

DEPARTMENTAL EXPECTATIONS

As a representative of the company, maintain a consistently high level of customer service
Prompt, reliable, and friendly service
Effectively utilizes and maximizes the use of available technology to optimum productivity
Exhibits a sound understanding of department goals and objectives
Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
Ability to work independently yet be a complete team player
Support the corporate culture and create a positive work environment

COMPETENCIES:

Critical thinking
Responsible and proactive decision making
Time management
Relationship skills
Analytical thinking skills

PHYSICAL DEMANDS:

Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position operates in a professional office or remote office environment and routinely uses standard office equipment.
Position requires attending both internal and external meetings, attending conferences and other training events.
Flexibility in daily work times and telecommuting is allowed; average 40-hour week.
Position can be fully remote.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales
Industries
Insurance and Claims Adjusting, Actuarial Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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