Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*

Erie Insurance in; Johnson City (TN); Remote; USD 66,000 - 107,000; Full time

Job summary

Join a forward-thinking company as a Catastrophe Property Adjuster, where you will have the opportunity to work from home while supporting a diverse team. In this role, you'll exercise independent judgment in managing catastrophe property claims, ensuring each case is handled with care and expertise. With a strong emphasis on customer focus and collaboration, you'll be part of a dynamic environment that values innovation and accountability. Enjoy competitive benefits, including premier health coverage and a pension plan, while making a meaningful impact in the lives of policyholders. This is your chance to grow your career with an award-winning organization!

Benefits

Premier health, prescription, dental, and vision benefits

Low contributions to medical premiums

Traditional pension plan

401(k) with up to 4% match

Paid time off

Tuition reimbursement program

Company car with paid gas card

Paid volunteer hours

Short- and long-term disability insurance

Adoption assistance

Qualifications

• 5+ years of claims handling experience required.
• Strong technical knowledge of structural damage repair preferred.

Responsibilities

• Contact policyholders regarding their loss and assess damage.
• Negotiate claims and issue payments as required.

Skills

Claims Handling

Structural Damage Repair

Negotiation

Customer Service

Technical Knowledge

Education

High School Diploma

Associate in Claims (AIC)

Tools

Estimating Software (Symbility)

Job description

Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS* (Finance)

Division or Field Office:
Claims Division

Department of Position: Catastrophe Operations Dept

Work from:
Home, within ERIE operating footprint

Salary Range:
$66,625.00-$106,427.00*
*This range is for this level and may vary based on the actual level of role hired for.

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role, skills, education, training, credentials, location, and experience of the applicant, as well as the level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for community service; and dollar-for-dollar matching of charitable gifts annually.

Position Summary

Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day-to-day property claims.

• This is a work-from-home position and applications are accepted from anywhere within the entire ERIE Operating Footprint, which includes states: PA, NY, MD/DC, NC, VA, WV, TN, WI, IL, IN, OH, and KY.
• The majority of responsibilities will require travel throughout the ERIE footprint.
• A company car with paid gas card will be provided.
• Opportunity for a fantastic bonus and career growth with an award-winning company!

Duties and Responsibilities

Establishes immediate contact with policyholders regarding their loss, driving to the site of damage within assigned territory or other if required.

Sets and manages adequate reserves within designated authority.

Properly identifies and assesses damage. Determines liability and total value of claim.

Prepares a proper estimate relating to the identified damages and obtains an agreed scope of work and cost of repair with contractor and/or policyholder.

Properly documents claim files with all activities and submits final report for closure.

Determines or declines payment and issues checks as required. Negotiates claims with plaintiff attorneys when necessary.

Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.

Attends industry-related training to stay current on legal developments and ensure compliance with applicable laws and regulations.

Assists assigned field offices as necessary when not on Catastrophe Duty; brings assigned property claims to conclusion.

Provides monthly operational maintenance of the Sprinter Van attached to the office where the CAT adjuster is based.

The first five duties listed are essential to the job; these are critical to the role's success.

Competencies

Values Diversity

Nimble Learning

Self-Development

Information Management Skills

Collaborates

Customer Focus

Job-Specific Knowledge

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

High school diploma or equivalent required. Five years of claims handling experience, including two years of property claims handling, required. Strong technical knowledge of structural damage repair and valuation techniques is preferred.

Successful completion of Associate in Claims (AIC) is preferred. Proficiency with estimating software (preferably Symbility) or equivalent is preferred. Appropriate license as required by state. Valid driver's license and good driving record required. Incumbent must reside within the assigned territory unless approved by the company. The role involves serving on the Catastrophe Team as a first responder, which includes frequent travel on short notice for periods exceeding two weeks.

Physical Requirements

Lifting/Moving 0-20 lbs; Often (20-50%)

Lifting/Moving 20-50 lbs; Often (20-50%)

Ability to move over 50 lbs using lifting aids; Often (20-50%)

Driving; Frequent (50-80%)

Pushing/Pulling/moving objects with wheels; Occasional

Manual keying/data entry/computer use; Often (20-50%)

Climbing/access to heights; Moderate (30-40%)

Nearest Major Market: Asheville

Nearest Secondary Market: Knoxville