CAT Rental Field Service Technician – Growth & Travel

Thompson Machinery; Memphis (TN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental insurance

Disability insurance

401k matching

Profit sharing

Paid holidays

Paid time off

Employee Assistance Program

Uniforms provided

Job summary

Thompson Machinery is hiring a Rental Field Service Technician to perform preventive maintenance, diagnostics, repair, and service on Cat Rentals and allied equipment. The role is field-based, largely solo, and requires travel to various customer locations using a company truck.

Requirements include 5+ years in diagnostics and troubleshooting, high school diploma, and the ability to read manuals. Benefits and stability are offered through Thompson Machinery's extensive program.

Qualifications

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools or dealer training; high school diploma required.
• Five (5) or more years' experience with diagnostics and troubleshooting on equipment; strong engine experience considered.

Responsibilities

• Read and interpret technical instructions, safety manuals, service manuals, and company policies.
• Monitor and maintain proper fluid levels in equipment.
• Notify customer of status, availability, or urgent concerns promptly.
• Operate equipment after service to verify no leaks or further repairs needed.
• Research and order parts for customer or company equipment.
• Test after repairs to confirm problem is resolved.
• Travel within assigned region; overtime, weekends, and holidays may be required; up to 25% overnight travel.
• Maintain a valid state driver's license with DOT medical card as required for operating service trucks.
• Possess a basic set of industrial tools (hand tools, air tools, torque wrenches, multimeters).
• Work independently in remote locations and on-call hours as needed.

Skills

Professionalism

Customer service

Excellent communication

Read technical manuals

Self-motivated

Education

High school diploma

Trade/technical training (Field Service)

Job description

Thompson Machinery is hiring a Rental Field Service Technician to perform preventive maintenance, diagnostics, repair, and service on Cat Rentals and allied equipment. The role is field-based, largely solo, and requires travel to various customer locations using a company truck.

Requirements include 5+ years in diagnostics and troubleshooting, high school diploma, and the ability to read manuals. Benefits and stability are offered through Thompson Machinery's extensive program.