Rental Field Service Technician

Thompson Machinery; Columbus (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Various medical plan options

Vision and dental insurance

Employer-paid short-term and long-term disability

401k matching

Tuition reimbursement

Tool purchase assistance

Annual stipend for work boots

Paid Veteran holiday

Job summary

Thompson Machinery is seeking a Rental Field Service Technician in Columbus, MS. This role involves preventive maintenance and repair of Cat Rental equipment at various locations. Ideal candidates have five years of experience with construction equipment diagnostics and a high school diploma. Competitive pay and an extensive benefits package highlight this position, which includes medical insurance, 401k matching, tuition reimbursement, and work tools assistance. Join our team and contribute to our mission of delivering smart solutions as we support the communities we serve.

Qualifications

• Five or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment.
• Candidates with strong engine experience will be considered.

Responsibilities

• Responsible for preventive maintenance, diagnostics, repair, and service of rental equipment.
• Perform at various customer locations independently.
• Operate equipment post-service to ensure no leaks or further repairs needed.

Skills

Equipment diagnostics

Customer service

Problem-solving

Communication skills

Education

High school diploma

Field Service Technician training

Tools

Industrial hand tools

Multimeters

Job description

Rental Field Service Technician

About Us

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

Rental Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Cat Rental Store rental equipment, including Caterpillar, JLG, Genie scissor and boom lifts and other allied equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.

Essential Duties & Responsibilities

• Rental Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Monitor and maintain proper fluid levels in equipment.
• Notify customer of status, availability, or urgent concerns promptly.
• Operate equipment after service to determine there are no leaks or need for additional service repairs.
• Research and order parts for customer or company equipment.
• Test after repairs to determine that the problem has been corrected.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing.
• Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends and on‑call hours as required, and must be able to work independently in remote locations.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job‑related tasks.
• Other duties as assigned.

Basic Qualifications

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years' experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.

Knowledge, Technical Skill, & Abilities

• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self‑initiative, and the personal drive to be successful.
• Excellent communication skills.

Benefits

At Thompson Machinery, we believe that great benefits are more than just perks—they're essential for employee well‑being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

The Basics

• Various medical plan options, including a no‑cost option.
• Vision and dental insurance.
• Employer‑paid short‑term and long‑term disability insurance.
• Employer‑paid basic life insurance.
• 401k matching.
• Profit sharing.
• 8 paid holidays annually.
• Initially up to 15 days of Paid Time Off annually with increase after five years of service.
• Employee Assistance Program (EAP).

What Sets Us Apart

• Competitive pay.
• Exposure to world‑class CAT training and development.
• Tuition reimbursement.
• Tool purchase assistance to buy high‑quality tools at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company incentive bonus program.
• Paid Veteran holiday annually to all service members.
• Training and development programs.
• Work uniforms and professional cleaning services.
• Financial wellness programs.

Employment Information

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: minors, women, veterans, disabled.