Casualty Claims Associate - Hybrid (Entry-Level)

The Hanover Insurance Group; Detroit (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO

Flexible work arrangements

Company paid holidays

Job summary

The Hanover Insurance Group is seeking an Associate Consultant Casualty Claims in a hybrid role with two days in the office. The position handles low-complexity no-fault and medical payment claims under supervision and develops understanding of state-specific regulations and claim practices.

You will verify coverage, collect documentation, and communicate with claimants while learning fundamentals of claims handling, documentation, and customer service. Training and onboarding are provided.

Qualifications

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1-3 years of work experience, ideally in the medical or criminal justice field.
• Learning basic management concepts for indemnity, medical, and litigation/resolution practices.

Responsibilities

• Verify coverage using established procedures and guidelines.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation and information from claimants and other sources.
• Conduct straightforward investigations for simple claims; elevate complex cases to experienced claim handlers.
• May assist in estimating damages and identifying red flag indicators such as potential fraud.
• Conduct recorded interviews as part of the claim’s investigation process.
• Accurately enter initial claim information into the claims management system.
• Provide status updates to claimants and maintain compliant records.

Skills

Complex discussions

Interpersonal communication

Customer service

Education

Associate degree

Bachelor’s degree preferred

Job description

The Hanover Insurance Group is seeking an Associate Consultant Casualty Claims in a hybrid role with two days in the office. The position handles low-complexity no-fault and medical payment claims under supervision and develops understanding of state-specific regulations and claim practices.

You will verify coverage, collect documentation, and communicate with claimants while learning fundamentals of claims handling, documentation, and customer service. Training and onboarding are provided.