Casualty Claims Associate (Hybrid, Entry-Level)

The Hanover Insurance Group; Virginia (MN); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

401K with a company match

PTO

Flexible work arrangements

On-site medical/wellness center (Worc—

Job summary

The Hanover Insurance Group in the United States is seeking an Associate Consultant Casualty Claims to join our Claims team. This entry-level role handles low complexity no-fault and medical payment claims under supervision, focusing on coverage verification, bill evaluation, and clear communication with claimants and providers.

We offer a hybrid work schedule and a path to develop foundational claims handling, documentation, and customer service skills while learning state-specific regulations

Qualifications

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1–3 years of work experience, ideally in medical or criminal justice fields.
• Ability to navigate complex discussions with internal and external groups.
• Learning basic management concepts for indemnity and medical/litigation practices.

Responsibilities

• Verify coverage using established procedures and guidelines.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation from claimants and other sources.
• Conduct straightforward investigations for simple claims and escalate complex cases.
• May assist in estimating damages and identifying red flags for potential fraud.
• Draft and send standard correspondence and maintain clear documentation.

Skills

Communication skills

Customer service

Documentation

Team collaboration

Education

Associate degree

Bachelor's degree preferred

Job description

The Hanover Insurance Group in the United States is seeking an Associate Consultant Casualty Claims to join our Claims team. This entry-level role handles low complexity no-fault and medical payment claims under supervision, focusing on coverage verification, bill evaluation, and clear communication with claimants and providers.

We offer a hybrid work schedule and a path to develop foundational claims handling, documentation, and customer service skills while learning state-specific regulations