CAST-IT Student Help

Illinois State University; Normal (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

403(b) Plan

Job summary

Illinois State University’s CAST IT Student Help program seeks a student to provide technology assistance to CAST faculty and staff. You will perform basic computer troubleshooting, assist with hardware/software issues, and gain mentoring opportunities while balancing coursework.

Hours are 28 per week, Monday through Friday between 8:00am and 4:30pm. The role pays $15.00/hour and requires reliable, customer-service oriented communication with strong written and verbal skills.

Qualifications

• Must be available to work up to 28 hours per week.
• Strong written and verbal communications skills.
• Ability to provide great customer service.
• Ability to perform well in time-pressured situations.
• Ability to study technical and training documents independently.
• Be on time and reliable.

Responsibilities

• Provide technology assistance to CAST faculty and staff.
• Perform miscellaneous computer troubleshooting tasks and learn from mentorship opportunities.

Skills

Communication skills

Customer service

Time management

Reliability

Tools

Windows 10/11

Mac OS

Troubleshooting

Computer hardware basics

Microsoft Office

Job description

Title: CAST-IT Student Help Employee Classification: Student Help Regular Division Name: Academic Affairs Department: Dean of Applied Science and Technology

Job Summary

The College of Applied Science and Technology Information Technology (CAST IT) Student Help provides technology assistance to CAST faculty and staff. Perform miscellaneous computer troubleshooting tasks and receive mentoring opportunities. CAST has eight academic units Agriculture, Criminal Justice, Family and Consumer Sciences, Gamma Phi Circus, Health Sciences, Information Technology, Kinesiology and Recreation, Military Science, and Technology. CAST IT Student Help will get to experience a wide range of disciplines and will have opportunities to interact with advanced technology.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

• Must be available to work up to 28 hours per week
• Strong written and verbal communications skills
• Ability to provide great customer service
• Ability to perform well in time-pressured situations
• Ability to study technical and training documents independently
• Be on time and reliable

Preferred Qualifications

• Windows 10/11 & Mac OS
• Basic computer troubleshooting
• Basic understanding of computer hardware
• Microsoft Office Experience

Work Hours

28 hours per week. Between 8:00am and 4:30pm, Monday through Friday (will work with your schedule)

Functional Expectations

• Effectively communicate on a daily basis.

Proposed Starting Date

August 2026

Required Applicant Documents

Resume and Work Availability

Please Note

These documents are required to be submitted online in order to complete the application process.

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].