Casino Security Supervisor & Guest Experience Lead

Bally's Interactive; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally’s Interactive in Chicago, IL is seeking a Security Operations Supervisor to oversee casino security in the absence of leadership. You will supervise staff, coordinate incident response, and ensure adherence to gaming regulations and company policies while maintaining guest and employee safety.

Ideal candidates have strong supervisory experience, a commitment to customer service, and availability for nights, weekends, and holidays in a fast-paced gaming environment.

Qualifications

• 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• High school or equivalent required
• College or military education preferred
• Prior security, safety, or loss prevention experience preferred
• Must have excellent customer service skills
• Strong organizational, planning, and supervisory skills are required
• Must have open work availability to work nights, weekends, and holidays

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Responsible for the overall supervision and management of the Security Operations in the absence of the Director of Public Safety and the Security Shift Manager
• Assist in the development of the security team through training, scheduling, conducting evaluations, and issuing corrective action
• Initiate the review of Security Incident Reports
• Oversee the physical security of the casino and company assets
• Responsible for the physical safety of guests, employees, and company assets
• Escort cash, chips, and table drops as needed
• Report any criminal or suspicious activity without hesitation
• Ensure the department adheres to all regulatory, departmental, and Company policies and procedures
• Communicate any violations of Company policies and procedures as well as any regulatory requirements
• Safeguard the overall integrity of gaming
• Perform other duties as assigned

Job description

Bally’s Interactive in Chicago, IL is seeking a Security Operations Supervisor to oversee casino security in the absence of leadership. You will supervise staff, coordinate incident response, and ensure adherence to gaming regulations and company policies while maintaining guest and employee safety.

Ideal candidates have strong supervisory experience, a commitment to customer service, and availability for nights, weekends, and holidays in a fast-paced gaming environment.