Casino Services Dual Rate (Harrah's)

Caesars Entertainment; Council Bluffs (IA); Híbrido; USD 17.000 - 28.000; Jornada completa

Descripción de la vacante

Caesars Entertainment, Harrah’s Council Bluffs, seeks a team member to assist in slot and beverage operations on the Council Bluffs, IA site. You will support daily service excellence, coordinate with multiple departments, and uphold Caesars standards to ensure guest satisfaction.

The role emphasizes strong communication, reliability, and ability to work flexible hours in a fast-paced casino environment, contributing to a seamless guest experience.

Formación

• Fluent and literate in English.
• Excellent interpersonal and organizational skills.
• Ability to prioritize multiple projects and meet deadlines.
• Ability to respond calmly and make rational decisions in stressful situations.
• Stand, walk, and move around entire property for shift.
• Physical mobility to push, pull, carry and lift up to 75 lbs.
• Uphold high integrity in regulated environments.

Responsabilidades

• Assist with slot and beverage operations for the assigned shift.
• Provide differentiated service and maintain optimal operation standards.
• Build guest relations and respond to guest concerns professionally.
• Coordinate workflow across departments to meet business demands.
• Familiarize with Caesars Brand programs and systems.
• Perform related duties as assigned.

Conocimientos

Fluent English

Interpersonal skills

Prioritization

Calm under pressure

Mobility and stamina

Integrity

Herramientas

Excel

Word

PowerPoint

Access

Outlook

Descripción del empleo

Council Bluffs, IA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Assists with all aspects of slot and beverage operations for assigned shift for Harrah’s or Horseshoe Casino, Council Bluffs, IA by creating a differentiated service experience and ensuring optimum performance of all.

How You Will Create the Extraordinary

• Supports team member development with training programs, established methods, procedures and guidelines, and high quality service.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable.
• Familiarization with all Caesars Brand programs and systems.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

What You Will Need

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift.
• Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to listen and respond to visual and aural cues.
• Excellent customer relations skills.

WORK ENVIRONMENT:

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 86753
• Job Category Casino
• Job Schedule Full time
• Locations Harrah's Council Bluffs (On-site)