Bartender

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Caesars Entertainment in Council Bluffs is seeking a beverage service professional to provide prompt, courteous service to guests and to promote casino events. The role emphasizes accuracy in cash handling and maintaining a high standard of guest experience.

You will work with a team in a fast-paced environment, ensure beverage quality, and assist in conformance with safety guidelines and policies.

Qualifications

• Ability to work in a team environment and under stress as business volume increases.
• Read, write, and understand English; excellent communication.

Responsibilities

• Providing prompt, courteous beverage service to guests.
• Delivering a great guest experience through friendly interaction.
• Staying informed about promotional beverages, events, and services.
• Maintaining integrity of financial controls and cash handling.
• Monitoring guest alcohol consumption and intervening as needed.
• Promoting casino events and programs; representing goodwill at functions.
• Providing personalized service and using guest names.
• Resolving service problems according to guidelines.
• Serving fast, friendly beverage service to guests and servers.
• Preparing and pouring drinks with proper portions and ingredients per recipe.

Skills

Teamwork

Customer service

Communication

Stress management

Attention to detail

Mathematical ability

Education

High School Diploma or equivalent

Job description

Job Description

Provide superior guest service to all guests. This must be accomplished by role modeling our service behavior standards. Employees must work well as a team, maintain confidentiality and adhere to company policies and procedures.

Responsibilities

• Providing prompt, courteous beverage refreshment service to guests
• Providing a great experience for every guest every time through courteous interaction
• Keeping informed of continually changing promotional beverages, events, and services
• Maintaining integrity of all financial controls and responsibilities.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Provides fast, friendly, professional beverage service to guests and servers.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Slices and pits fruit as required.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
• Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities* Maintains a clean and stocked workstation in accordance with established health and safety guidelines

Qualifications

• Ability to work in a team environment and under stress as the volume of business increases.
• High School Diploma or equivalent preferred.
• Mathematical ability including the ability to add and subtract - Count money and change correctly.
• Ability to stand and walk for 8 to 10-hour shifts.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Knows cocktail ingredients and proper mixing and pouring techniques.
• Must be physically mobile with reasonable accommodation.
• Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails;
• Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas.
• Able to work in constricting areas.
• Must be able to respond to visual and oral cues.
• Must be flexible with schedule; including nights, weekends, and holidays as required.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.