Casino Service Agent - Red Rock

Station Casinos; Las Vegas (NV); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Station Casinos is seeking a Casino Service Agent to assist Guests by responding to their needs and inquiries, coordinating with Player Development to arrange services for our Guests.

You will answer phone requests, input Player Development room reservations, follow up on requests, run reports, support Special Events, and manage concierge services for casino Guests and the Player Development department.

Qualifications

• Must be 21 years or older.
• Experience in VIP services, front desk, or reservations preferred.
• Excellent communication and interpersonal skills.
• Proficient with CMS, LMS, and Microsoft Office.

Responsabilités

• Assist guests by responding to needs and questions.
• Input Player Development room reservations as directed.
• Run department reports and assist with special events.
• Handle concierge requests for casino guests.

Connaissances

VIP Services

Front Desk

Reservations

CMS

LMS

Microsoft Office

Description du poste

Casino Service Agent ( Agente de servicios de casino )

Description:

Assist Station Casinos Guests by responding to their needs and
questions. Works closely with Player Development staff to assist them
with arrangements for our Guests. Answer telephone calls from casino
Guests requesting information or services from the Player Development
staff. Input Player Development room reservations as directed. Follow
through on all Guests requests handling whatever details possible and
requesting assistance, if needed, from a higher position to complete
requests. Assist Player Development staff in making both internal and
external reservations and arrangements for Guests receiving
complimentary services. Assist with Special Events. Maintain all Special
Event spreadsheets. Run reports as requested by the department head.
Accommodate all requests made by our Casino Guests and the Player
Development department. Handle all Concierge requests for our Casino
Guests and the Player Development department.

Qualifications:

Minimum age requirement is 21. Previous VIP Services, Front
Desk or Reservations experience preferred.Ability to communicate
effectively with Guests, Team Members and Management. Strong
interpersonal and communication skills. Proficient in but not limited to
CMS, LMS and Microsoft Office. Previous VIP Services, Front Desk or
Reservations experience preferred.

Descripción:

Ayudar a los huéspedes de Station Casinos respondiendo a sus
necesidades y preguntas. Trabajar en estrecha colaboración con el
personal de desarrollo de jugadores para ayudarlos a organizar las cosas
para nuestros huéspedes. Responder a las llamadas telefónicas de los
huéspedes del casino que soliciten información o servicios del personal
de desarrollo de jugadores. Introducir las reservas de la sala de
desarrollo de jugadores según lo indicado. Realizar el seguimiento de
todas las solicitudes de los huéspedes, gestionar todos los detalles
posibles y solicitar ayuda, si es necesaria, desde un puesto superior
para completar las solicitudes. Ayudar al personal de desarrollo de
jugadores a realizar reservas internas y externas y a organizar los
servicios gratuitos para los huéspedes. Ayude con eventos especiales.
Mantener todas las hojas de cálculo de eventos especiales. Elaborar los
informes según lo solicite el jefe del departamento. Aceptar todas las
solicitudes de nuestros huéspedes del casino y del departamento de
desarrollo de jugadores. Gestionar todas las solicitudes de conserjería
para nuestros huéspedes del casino y el departamento de desarrollo de
jugadores.

Calificaciones:

El requisito de edad mínima es de 21 años. Se prefiere
experiencia previa en servicios VIP, recepción o reservas. Capacidad
para comunicarse eficazmente con los huéspedes, los miembros del equipo
y la gerencia. Fuertes habilidades interpersonales y de comunicación.
Competente, entre otros, en CMS, LMS y Microsoft Office.

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