Casino Security Specialist: Guest Experience & Safety

PENN Entertainment, Inc.; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Toledo, OH is seeking motivated security professionals to join our fast-paced casino environment. You will provide Red-Carpet Service to guests, support promotions and events, and maintain high visibility patrols to ensure a safe gaming floor.

The role requires a High School diploma, strong communication, and prior customer service experience. You will respond to disturbances, enforce safety rules, and coordinate with departments while complying with state gaming

Qualifications

• High School diploma or equivalent.
• Effective written and verbal communication.
• Previous customer service experience.
• Ability to work in a noisy environment.
• Must possess a valid state-issued driver’s license.
• Ability to multi-task across posts and departments.

Responsibilities

• Provide exceptional Red-Carpet Service to guests.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Assure quality support to other departments so they may serve our guests more effectively.
• Escort money/chip transactions in accordance with State Gaming Regulations and Internal Controls.
• Monitor casino floor for minors.
• Respond to disturbances, emergencies and alarms in the casino and throughout the property.
• Maintain public order and enforce safety rules.
• Perform table fills/credits.
• Perform table game drops.
• Perform Bill Validator drops.
• Adhere to all Gaming Regulations and Internal Controls.
• Escort team members, visitors, vendors into sensitive areas with prior approval.

Skills

Effective written and verbal

Customer service experience

Handle stressful situations

Stand/walk long periods

Valid driver’s license

Multitask across posts

Education

High School diploma or equivalent

Job description

PENN Entertainment in Toledo, OH is seeking motivated security professionals to join our fast-paced casino environment. You will provide Red-Carpet Service to guests, support promotions and events, and maintain high visibility patrols to ensure a safe gaming floor.

The role requires a High School diploma, strong communication, and prior customer service experience. You will respond to disturbances, enforce safety rules, and coordinate with departments while complying with state gaming