SECURITY SHIFT SUPV

Happy Valley Casino; State College (Centre County); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Retirement Options

Employee Assistance Program

Job summary

Happy Valley Casino is seeking a Security Shift Supervisor to oversee Security Officers, ensure regulatory compliance with the Pennsylvania Gaming Control Board, and manage incidents and guest concerns on a fast-paced casino floor.

The role reports to the Security Shift Manager and requires strong leadership, communication, and a commitment to safety for guests and staff across shifts, including days, evenings, weekends, and holidays.

Qualifications

• Minimum of one year of related experience in security, law enforcement, military service, or a high-volume casino environment.
• Previous leadership or supervisory experience preferred.
• Ability to obtain licensure through the Pennsylvania Gaming Control Board.
• Knowledge of the property's Responsible Gambling Program.
• Understand applicable Federal and State laws and Pennsylvania Gaming Control Board regulations, or willingness to learn.
• Ability to obtain CPR and First Aid certification.
• Strong leadership, organizational, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to exercise sound judgment and remain calm in high-pressure situations.
• Ability to lift up to 30 pounds.
• Ability to stand and walk for 6-8+ hours per shift.

Responsibilities

• Overseeing the performance of Security Officers while on shift.
• Ensuring adherence to regulations, policies, and security procedures.
• Responding to incidents, emergencies, and guest concerns with timely reports.
• Assisting with keys and access device control and accountability.
• Training, coaching, and developing Security Officer team members.
• Maintaining safety and security of guests, employees, assets, and property.
• Participating in investigations involving incidents and policy violations.
• Documenting all incidents and interactions within Security Department records.
• Coordinating with Surveillance to prevent theft, fraud, and cheating.
• Using CCTV, access control, alarms, and other security technologies.
• Maintaining a visible presence on the gaming floor and property-wide.

Skills

Leadership

Verbal communication

Interpersonal skills

Customer service

CPR/First Aid

Regulatory knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SECURITY SHIFT SUPV

Active - Non Union Salary full-time State College, PA, US

2 days ago Requisition ID: 3086

Salary Range: $44,000.00 To $48,000.00 Annually

Right in the heart of State College, PA you will find the newest entertainment destination. Happy Valley Casino has taken over in The Nittany Mall, bringing the area's first-ever gaming facility! With two dining options, cocktail service, 30+ table games, and over 600 slot machines, we are sure to be the number one entertainment destination in Happy Valley!

We are looking for an experienced Security Shift Supervisor to join our Security team. This position plays a critical role in maintaining a safe, secure, and welcoming environment for our guests and team members. The Security Shift Supervisor is responsible for overseeing Security Officers during their assigned shift, ensuring compliance with all Pennsylvania Gaming Control Board regulations, responding to incidents, and supporting the overall safety and security of the property. The ideal candidate thrives in a fast-paced environment, demonstrates strong leadership skills, and is dedicated to delivering exceptional guest service.

This position will report directly to the Security Shift Manager and will be responsible for:

• Overseeing the performance of Security Officers while on shift.
• Ensuring the property's adherence to Pennsylvania Gaming Control Board regulations, company policies, and established security procedures.
• Responding to incidents, emergencies, and guest concerns while preparing accurate and timely reports.
• Assisting with the assignment, control, and accountability of keys and access devices.
• Training, coaching, and developing Security Officer team members.
• Ensuring the safety and security of guests, employees, company assets, and property.
• Participating in investigations involving incidents, guest concerns, policy violations, and other security matters.
• Preparing accurate and thorough documentation of all incidents and interactions involving the Security Department.
• Coordinating with the Surveillance Department to identify and prevent theft, fraud, cheating, and other suspicious activities.
• Utilizing security technologies including CCTV systems, access control systems, alarms, communication devices, and fire alarm and suppression systems.
• Maintaining a visible and consistent presence on the gaming floor and throughout the property.
• Ensuring all guest exclusions, banned patron information, and security updates are communicated effectively to Security Officers.
• Promoting positive guest interactions and delivering exceptional customer service.
• Supporting mandatory staffing requirements and assisting with operational coverage needs as required.
• Remaining available to work any shift, including days, evenings, overnights, weekends, and holidays based on business demands.
• Performing all other duties and special projects as assigned.

The successful candidate for this role will possess the following:

• Minimum of one (1) year of related experience in security, law enforcement, military service, or a high-volume casino environment.
• Previous leadership or supervisory experience preferred.
• Ability to obtain and maintain licensure through the Pennsylvania Gaming Control Board.
• Ability to develop and maintain knowledge of the property's Responsible Gambling Program.
• Thorough understanding of applicable Federal and State laws and Pennsylvania Gaming Control Board regulations, or the ability to learn and maintain such knowledge.
• Ability to obtain CPR and First Aid certification.
• Strong leadership, organizational, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to exercise sound judgment and remain calm in high-pressure situations.
• Ability to occasionally lift and carry up to 30 pounds.
• Ability to stand and walk for extended periods, typically 6-8+ hours per shift.
• Flexibility to work a varied schedule based on business needs.
• Availability to work weekends, evenings, holidays, mandatory staffing assignments, and all shifts as required.

Happy Valley Casino is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.

As a Full-Time Employee You Will Receive:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Options

All of Our Dedicated Team Members Will Enjoy the Following Fringe Benefits:

• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Free Employee Dining
• Robust Employee Recognition Program
• PTO Schedules That Promote Work/Life Balance

Casino employees may be required to obtain a Pennsylvania Gaming License. Cost of licensure is covered by Happy Valley Casino.

Saratoga Casino Holdings, LLC and its subsidiaries are an equal opportunity employer and strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. The company is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform additional job-related duties as assigned.