Casino Security Officer: Guest Safety & Service

Caesars Entertainment; Westlake (LA); On-site; USD 27,000 - 36,000; Full time

Job summary

Caesars Entertainment, Horseshoe Lake Charles (On-site) is seeking a Security Officer to protect company assets and provide a safe environment for employees and guests. This role involves direct guest interaction, escorts for customers, and collaboration with civil and law enforcement during investigations.

The position requires a high school diploma or equivalent, 21+ years of age, English proficiency, and the ability to handle physical demands such as lifting up to 60 pounds.

Qualifications

• Must be 21 years of age or older.
• High school graduate or equivalent is required.
• Proficient in English verbal and written.
• Must have valid identification.
• Must present a well-groomed appearance.
• Must undergo eight (8) hours of ASP (baton) training.
• Flexible to work various shifts, weekends, and holidays.
• Prefer individual with two years police, military, or casino security experience
• Prior experience in a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Must be able to prepare effective written reports.
• Must be able to get along with co-workers and work as a team.
• Must be able to work and stand inside and outside, sometimes in heat more than 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain individuals when a condition of arrest exists.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and people. You must be able to give court testimony when necessary and write detailed reports.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy.

Responsibilities

• Responsible for the safety and well-being of guests and fellow employees.
• Gives directions and provides escorts to customers in need.
• Aids civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Makes chip fills, jackpot verifications.
• Regularly provides escorts of money and people in money-handling positions. Provides first aid, including CPR when necessary.
• Patrols all sections of property to identify safety hazards and breaks in security. Interviews, investigates and documents all applicable incidents in accordance with company policy.
• Makes lost and found detailed descriptions of people and incidents.
• Enforces all company policies and procedures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Education

High school graduate or equivalent

Job description

Caesars Entertainment, Horseshoe Lake Charles (On-site) is seeking a Security Officer to protect company assets and provide a safe environment for employees and guests. This role involves direct guest interaction, escorts for customers, and collaboration with civil and law enforcement during investigations.

The position requires a high school diploma or equivalent, 21+ years of age, English proficiency, and the ability to handle physical demands such as lifting up to 60 pounds.