Casino Security & Guest Safety Advocate

Caesars Entertainment; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a Security Officer to protect Horseshoe St. Louis Casino, manage money transactions, provide excellent guest service, and maintain order. The role requires alertness, communication in English, a valid driver’s license, and eligibility for a gaming license.

Candidates may be asked to drive company vehicles and handle incident reports throughout 8–12 hour shifts. As part of the team, you will support guest safety, assist colleagues, and ensure compliance with

Qualifications

• Must be at least 21 years of age.
• Must have a valid driver's license.
• Must be able to effectively communicate in English both orally and written.
• Must be able to obtain and maintain a valid gaming license.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

Responsibilities

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises when necessary.
• Assist sick or injured guest and team members, provide first aid, including CPR when necessary, request EMS as needed.
• Assist Games and Slots department in removing drop boxes. Perform fills, credits, exchanges and marker transfers when assigned, and following the required procedures.
• Report unsafe or hazardous conditions.
• Assist guest and team members on directions and proper procedures.
• Check identification to ensure guests are over the age of 21.
• Drive company vehicles to transport individuals to specified locations or to patrol company property.
• Monitor and authorize entrance and departure of team members, visitors, and other persons to guard against theft and maintain security of premises.
• Write incident reports of daily activities and irregularities such as accidents, equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtain witness statements when necessary.
• Circulate among visitors, guest and team members to preserve order and protect property. Answer alarms and investigate disturbances.
• Perform other duties as assigned by management

Skills

Valid driver's license

English communication skills

Gaming license eligibility

Physical stamina

Guest service orientation

Job description

Caesars Entertainment is seeking a Security Officer to protect Horseshoe St. Louis Casino, manage money transactions, provide excellent guest service, and maintain order. The role requires alertness, communication in English, a valid driver’s license, and eligibility for a gaming license.

Candidates may be asked to drive company vehicles and handle incident reports throughout 8–12 hour shifts. As part of the team, you will support guest safety, assist colleagues, and ensure compliance with