Casino Security & Guest Experience Specialist

Caesars Entertainment; Stateline (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Caesars Entertainment is seeking a Security Officer to provide superior service to guests, maintain highly visible patrols, and support other departments to ensure a safe gaming experience.

The role involves assisting guests, investigating accidents, applying first aid or CPR as needed, and ensuring only guests aged 21+ enter gaming areas. It also requires license checks, driving patrols, and timely written reporting to Security supervision.

Qualifications

• High school graduate or equivalent preferred.
• Must have a valid Drivers’ License and clean driving record.
• CPR certification or be able to obtain certification within 90 days of hire date.
• Must be 21 years of age.
• Report writing skills.
• Computer literacy required.
• Ability to obtain a license from the Nevada Gaming Control Board.

Responsibilities

• Assists guests by giving directions and answering questions in a friendly and courteous manner.
• Investigates all accidents on Harrah’s/Caesars Republic premises.
• Assists injured guests and applies first aid and/or CPR as necessary until professional help arrives.
• Checks identification of guest to ensure that only those 21 years of age and older are allowed in gaming areas.
• Patrols the parking lot and garage by car or van.
• Escorts employees with monies.
• Completes written reports as assigned.
• Controls and directs traffic as needed.
• Ensures the delivery of great customer service.
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire hazards and undesirable persons and reports these issues to Security supervision.

Skills

English fluency

CPR certification

First aid

Confidentiality

Integrity

Report writing

Computer literacy

Education

High school diploma or equivalent

Job description

Caesars Entertainment is seeking a Security Officer to provide superior service to guests, maintain highly visible patrols, and support other departments to ensure a safe gaming experience.

The role involves assisting guests, investigating accidents, applying first aid or CPR as needed, and ensuring only guests aged 21+ enter gaming areas. It also requires license checks, driving patrols, and timely written reporting to Security supervision.