Casino Security & Guest Experience Supervisor

Bally's Corporation; Iowa; On-site; USD 25,000 - 35,000; Full time

Job summary

Bally's Corporation in Iowa is seeking a Security Supervisor to oversee and coordinate casino security operations, ensuring high-quality service to guests and team members. The role includes patrolling, incident reporting, staffing, and safety compliance within a fast-paced casino environment.

Candidates should have a high school diploma or GED, 1-3 years of security experience (gaming industry preferred), and must obtain an Iowa Racing and Gaming Commission Class C license and CPR

Qualifications

• High school diploma or GED required.
• 1-3 years security experience; gaming industry experience preferred.
• Must obtain Iowa Racing and Gaming Commission Class C license.
• Must have CPR certification.
• Must possess a valid driver’s license and good driving record.

Responsibilities

• Ensure consistent high-quality service to all team members and guests.
• Patrol property to ensure safety of guests and team members.
• Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
• Investigate incidents and guest complaints and produce summary report of findings.
• Check for and report safety hazards.
• Respond promptly and appropriately to guest and team member incidents and accidents; write reports.
• Monitor customer and employee passage in and out of casino.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.

Skills

Teamwork

Interpersonal skills

Customer service

Verbal communication

Multitasking

Flexible schedule

Iowa Class C license

CPR certification

Driver's license

Professional demeanor

Gaming exp

Education

High school diploma or GED

Security experience or related degree

Job description

Bally's Corporation in Iowa is seeking a Security Supervisor to oversee and coordinate casino security operations, ensuring high-quality service to guests and team members. The role includes patrolling, incident reporting, staffing, and safety compliance within a fast-paced casino environment.

Candidates should have a high school diploma or GED, 1-3 years of security experience (gaming industry preferred), and must obtain an Iowa Racing and Gaming Commission Class C license and CPR