Casino Security Shift Lead - Guest Safety & Ops

Bally’s Corporation; Marquette (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

Bally's Corporation in Marquette, IA is seeking an On-Site Security Officer for a full-time role. You will patrol property, ensure guest and team member safety, and respond to incidents with detailed reporting.

Qualified candidates have 1-3 years in security, a high school diploma or GED, and must obtain an Iowa Racing and Gaming Commission license. CPR certification and a valid driver's license are required.

Qualifications

• High school diploma or GED required.
• 4-year degree in a related field preferred.
• Gaming industry experience is required.

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Patrol property to ensure safety of guests and team members.
• Delegate authority, assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
• Investigate incidents and guest complaints and produce summary report of findings.
• Check for and report safety hazards.
• Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
• Monitor customer and employee passage in and out of casino.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must acquire and maintain CPR certification.
• Must possess valid driver's license and maintain good driving record.
• Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• A high school diploma or GED equivalent is required.
• One to three years' experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.
• Gaming industry experience is required.
• Must possess excellent guest service skills to effectively deal with guests.

Skills

Teamwork

Interpersonal skills

Customer service

Written and verbal communication

Education

High school diploma or GED

4-year degree in related field (preferred)

Job description

Bally's Corporation in Marquette, IA is seeking an On-Site Security Officer for a full-time role. You will patrol property, ensure guest and team member safety, and respond to incidents with detailed reporting.

Qualified candidates have 1-3 years in security, a high school diploma or GED, and must obtain an Iowa Racing and Gaming Commission license. CPR certification and a valid driver's license are required.