Casino Security & Guest Experience Specialist

Caesars Entertainment; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment is seeking a security professional in the Baltimore area to safeguard people and assets on the property. The role emphasizes enforcing security and safety regulations, greeting guests warmly, and maintaining a vigilant presence to ensure casino rules are followed.

The position requires the ability to work any shift, a clean grooming standard, and the capacity to handle conflicts calmly while delivering excellent service.

Qualifications

• Must be 21 years of age.
• Must possess a valid driver’s license.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling customer and employee conflicts.
• Must possess excellent written and verbal communication skills.
• Must possess the ability to interact in a professional manner with the general public.

Responsibilities

• Enforces company security/safety regulations.
• Guards transfer of money and chips from Change Booth to Main Cage.
• Performs all security/safety related duties.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.

Job description

Caesars Entertainment is seeking a security professional in the Baltimore area to safeguard people and assets on the property. The role emphasizes enforcing security and safety regulations, greeting guests warmly, and maintaining a vigilant presence to ensure casino rules are followed.

The position requires the ability to work any shift, a clean grooming standard, and the capacity to handle conflicts calmly while delivering excellent service.