Promotions Coordinator - Casino Sales & Marketing

Seminole Hard Rock; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Seminole Hard Rock is seeking a Promotions Coordinator to lead hands-on guest experiences at casino events. Ideal for someone who enjoys standing, interacting with guests, and delivering exceptional service during giveaways, tournaments, and exclusive SVIP shopping experiences.

The role centers on in-person event execution, gift distribution, guest check-ins, and keeping areas organized, with light reporting.

Qualifications

• 6 months customer service experience, preferably in casino or hospitality.
• Exceptional guest service skills.
• Good verbal communication skills.
• Good phone etiquette.
• Basic computer skills.
• Must stand/walk for long periods.
• Must follow Gaming Commission Regulations and tribe policies.
• Must be team-oriented and assist guests.
• Ability to read Seminole Tribe policies.
• Must communicate effectively in English.
• Able to complete standard forms and reports.
• Physical demands include standing, walking, lifting up to 40 lbs.

Responsibilities

• Stay hands-on during giveaways by prepping boxes and keeping gift distribution flowing smoothly.
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
• Provide friendly, professional, and efficient customer service in a face-to-face environment.
• Organize and maintain giveaway areas to keep them clean and guest-ready.
• Assist with keeping the promotions office and storage areas organized.
• Review and provide Promo FYIs to keep team members informed on event details.
• Request and return gifts accurately and on time.
• Communicate important information to guests clearly and accurately.
• Ensure proper tracking and handling of all promotional items.
• Complete shift reports with event details, guest counts, and notes.
• Document giveaway activity, issues, or guest feedback during events.

Skills

Customer service

Guest service

Verbal communication

Phone etiquette

Physical stamina

Team oriented

English fluency

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Promotions Coordinator is a front‑line, hands‑on role focused on creating memorable experiences for our guests during our promotional events. This position is ideal for someone who enjoys being on their feet, interacting with people, and working in an energetic, fast‑paced environment.

From Gift Giveaways, Tournaments, Free Play Drawings and exclusive SVIP shopping experiences, the Promotions Coordinator plays a key role in ensuring events run smoothly, guests feel welcomed, and every interaction reflects outstanding customer service. While this role includes some basic reporting, the majority of the work is in‑person, guest‑facing, and event‑driven .

QUALIFICATIONS:

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Must possess exceptional guest service skills.
• Must have good verbal communication skills.
• Must have good phone etiquette.
• Must have basic computer skills.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be team-oriented and must enjoy working with and assisting people.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
• This position requires frequent standing, walking, sometimes stooping, bending and lifting up to a maximum of 40 lbs.
• Comfortable performing physical tasks, including lifting and prepping heavy boxes
• High level of self-direction, self-motivation, and energy

RESPONSIBILITIES:

• Stay hands‑on during giveaways by prepping boxes and keeping gift distribution flowing smoothly
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences
• Provide friendly, professional, and efficient customer service in a face‑to‑face environment
• Organize and maintain giveaway areas to ensure they are clean, orderly, and guest ready
• Assist with keeping the promotions office and storage areas organized
• Review and provide Promo FYIs to keep team members informed on event details, procedures, and updates
• Request (REQ OUT) and return (REQ IN) gifts accurately and on time
• Communicate important information to guests clearly and accurately
• Ensure proper tracking and handling of all promotional items
• Complete shift reports with important event details, guest counts, and notes
• Document giveaway activity, issues, or guest feedback during events

WORK ENVIRONMENT:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.

While performing the duties of this job, the employee is frequently required to stand; walk; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is dynamic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.