PLAYERS CLUB REPRESENTATIVE

The Black Hawk Casino; Shawnee (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

THE BLACK HAWK CASINO seeks a friendly reception associate in Shawnee, OK, to guide guests through the Players Club membership process and explain benefits. You will greet visitors, answer calls, and route inquiries while coordinating the reception area traffic in a fast-paced casino environment.

Responsibilities include handling membership forms, maintaining club knowledge, providing courteous service, and supporting promotions and events under casino policies.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of proven, excellent customer service.
• Strong communication and organizational skills.

Responsibilities

• Greet guests and assist with Players Club membership forms.
• Explain membership benefits and maintain knowledge of the club.
• Answer phones, route inquiries, and manage reception traffic.
• Ensure confidentiality of applicant and departmental information.
• Assist promotions and events with casino management.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Job Details: Job Location: THE BLACK HAWK CASINO - SHAWNEE, OK 74804, Job Shift: Any, Responsible for the success of the Players Club by assisting customers through the membership process, along with explaining the benefits of membership. Will perform reception area functions by greeting guests, receiving calls all while coordinating reception area traffic flow. Performs all functions in accordance with applicable gaming laws and regulations, as well as Sac & Fox Casinos established policies and procedures.

ESSENTIAL DUTIES

• Welcoming new members by assisting the Player in completion of the Players Club membership form and explaining the benefits of members
• Maintain a working knowledge of the Players Club, as well as other casino events, in order to effectively explain to customers
• Provides professional, friendly, courteous and efficient service to customers
• Maintains the confidentiality of applicant, employee and departmental information.
• Professionally answers phones, receives and routes incoming messages and inquiries.
• Gives information to callers or routes calls to appropriate department
• Resolves minor customer conflicts, which relate to Players Club
• Issues complimentary items for customers when appropriate level of play or promotion requirements has been established
• Assist Floor Manager and Marketing Manager with on-going promotions and events.

SUPERVISORY DUTIES

This position has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION

High School diploma or GED required.

EXPERIENCE

• Minimum of 6 months of proven, excellent customer service
• Must possess strong communication and organizational skills.
• Must be familiar with, and able to operate, computers, printers and card machines
• Familiar with Microsoft Excel and Word or related software.
• Ability to work as part of a team
• Ability and flexibility to work any shift
• Ability to represent the casino with a professional image by practicing good personal hygiene and being well-groomed.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondence

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to prepare and interpret graphs.

REASONING ABILITY

Ability to apply common sense reasoning to a variety of situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. May occasionally be required to lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.