Race and Sportsbook Supervisor

Caesars Entertainment; Columbus (NE); On-site; USD 52,000 - 78,000; Full time

Job summary

Caesars Entertainment in Nebraska is seeking a Sportsbook Supervisor to lead day-to-day sportsbook operations, ensure exceptional guest service, and uphold regulatory compliance. You will support the Sportsbook Manager/Director, coach team members, and maintain accurate cash handling and records.

This hands-on role requires at least 1 year of gaming or sportsbook experience, ability to work varied hours, and the capacity to obtain a Nebraska Gaming License.

Qualifications

• Must be 19 years of age or older.
• Proficient in English verbal and written communication.
• 1+ years of experience in gaming or sportsbook roles preferred.
• Ability to oversee operations across varied hours, days weekends and holidays.
• Strong interpersonal communication and relationship management skills.
• Excellent problem-solving abilities and prioritization of responsibilities.
• Experience with front and back of house sportsbook operations.
• Ability to obtain Nebraska Gaming License.

Responsibilities

• Provide exceptional guest service by creating a welcoming and professional sportsbook environment.
• Assist guests with wagering transactions, promotions, and sportsbook products.
• Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
• Promote sportsbook programs, promotions, and offerings.
• Supervise daily Race & Sportsbook operations, ensuring compliance with policies and regulations.
• Monitor betting activity and wagering transactions for accuracy and integrity.
• Verify payouts and authorize transactions within established limits.
• Ensure proper opening, closing, balancing, and reconciliation procedures are completed.

Skills

Guest service

Wagering transactions

Regulatory compliance

Team supervision

Education

Post-Secondary education preferred

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.

How You Will Create the Extraordinary

• Provide exceptional guest service by creating a welcoming and professional environment.
• Assist guests with wagering transactions, promotions, and sportsbook products.
• Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
• Promote company programs, special events, and sportsbook offerings.
• Supervise daily Race & Sportsbook operations, ensuring compliance with company policies and gaming regulations.
• Monitor betting activity and wagering transactions for accuracy and integrity.
• Verify payouts and authorize transactions within established limits.
• Ensure proper opening, closing, balancing, and reconciliation procedures are completed.
• Monitor sportsbook technology, kiosks, displays, and wagering systems; coordinate service support when necessary.
• Direct, coach, and support Race & Sportsbook Writers and other department team members.
• Assist with training new employees and ongoing development of current staff.
• Monitor employee performance and provide feedback to improve productivity and guest service.
• Ensure team members maintain compliance with company service standards and regulatory requirements.
• Assist with scheduling and managing labor resources based on business demand.
• Maintain accurate records, reports, and documentation related to wagering activities.
• Ensure adherence to all federal, state, tribal, and gaming commission regulations.
• Monitor for suspicious wagering activity and report concerns according to established procedures.
• Maintain integrity of cash handling and internal control procedures.
• Assist with audits, investigations, and regulatory inspections as needed.

What You Will Need

• Must be 19 years of age or older
• Proficient in English verbal and written
• 1 or more years of experience in gaming and or sportsbook related roles preferred.
• Ability to oversee operations during a variety of hours, days weekends, and holidays.
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Post-Secondary education preferred or relative working experience.
• Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments.
• Proven ability to understand the customer and advocate for player interest.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to maintain regular, predictable attendance according to schedule.
• Fast paced environment, multiple tasks to be handled under time constraint.
• Must be able to work with the public in a professional manner at all times.
• Must be able to respect confidentiality to both guests and company as sensitive information will be given and received.
• Must be able to obtain and maintain a Nebraska Gaming License

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.